DarleneOnbase.eth

Manager, Systems Engineering at Coinbase. Christian
+|ChainOps

[DarleneOnbase.eth @JewelNiles]

We experienced an unacceptable outage at Coinbase last night due to a room overheating in an AWS datacenter when multiple chillers failed. Our services are designed to be redundant to downtime in any AWS Availability Zone (AZ), but not all systems worked this way.

[DarleneOnbase.eth @JewelNiles]

@MarkWal35709868 We respect your decision. Your bank account information remains under your control, and linking a bank account is optional for many Coinbase services. Out of curiosity, was there a specific experience that led you to make that decision?

[DarleneOnbase.eth @JewelNiles]

@MarkWal35709868 We're sorry for the frustration you're experiencing - Let's get this sorted out. Could you please DM more details about your situation? i’ll take a closer look at your account and assist you in resolving this issue. Thanks!

[DarleneOnbase.eth @JewelNiles]

@Anonymousss2em We're sorry for the frustration you're experiencing - Let's get this sorted out. Could you please DM more details about your situation? i’ll take a closer look at your account and assist you in resolving this issue. Thanks!

[DarleneOnbase.eth @JewelNiles]

@PeterRayM We're sorry for the frustration you're experiencing - Let's get this sorted out. Could you please DM more details about your situation? i’ll take a closer look at your account and assist you in resolving this issue. Thanks!

[DarleneOnbase.eth @JewelNiles]

@engstrom77 Hey there, we apologize for any inconvenience you're experiencing with your account. Would you mind sharing the issue with me through a DM? This will allow us to conduct a thorough investigation and work towards finding a solution for you. Thank you.

[DarleneOnbase.eth @JewelNiles]

@AndrewFalc54566 We're sorry for the frustration you're experiencing - Let's get this sorted out. Could you please DM more details about your situation? i’ll take a closer look at your account and assist you in resolving this issue. Thanks!

[DarleneOnbase.eth @JewelNiles]

@pavank38 We're sorry for the frustration you're experiencing - Let's get this sorted out. Could you please DM more details about your situation? i’ll take a closer look at your account and assist you in resolving this issue. Thanks!

[DarleneOnbase.eth @JewelNiles]

@samjones1337 Tap “See all” on transactions in your Coinbase app’s “Credit Card” tab. Select the download icon to generate a statement with custom payment status, date, and type, then export it to your email.
What app version are you using?

[DarleneOnbase.eth @JewelNiles]

@LumaViine That’s not normal. Please follow back and send a dm so I can explain better on how to go about i

[DarleneOnbase.eth @JewelNiles]

@CarlosCur11 We experienced an unacceptable outage at Coinbase recently , you shouldn’t be facing such error. but all services are back up now .
Does the issue still persist? On mobile or pc ?

[Prem Kailasapathy @PremKailasp6i2]

@brian_armstrong @colossusmag Brian Armstrong please send my money back thanks

[DarleneOnbase.eth @JewelNiles]

@PremKailasp6i2 @PremKailasp6i2 We experienced an unacceptable outage at Coinbase recently , you shouldn’t be facing such error. but all services are back up now .
Does the issue still persist? On mobile or pc ?

[DarleneOnbase.eth @JewelNiles]

@LumaViine The bridge is fully functional now! are you experiencing any errors while bridging?

[DarleneOnbase.eth @JewelNiles]

@bayazeed_ali Hi there, we’re sorry to hear about this. This is certainly not the experience we aim to provide. What version of the app are you currently running? @bayazeed_ali

[DarleneOnbase.eth @JewelNiles]

@terryjoel1 Real person here 😊Please shoot me a follow so we can delve into this issue better and get it sorted promptly.

[DarleneOnbase.eth @JewelNiles]

@AnreiiUzun We apologize for any inconvenience you may have experienced with your Account. To better understand and address your concern, please shoot me a direct message with detailed information. We're here to assist you and will do our best to help.

[DarleneOnbase.eth @JewelNiles]

@AnreiiUzun Hi there, id be happy to look into this issue for you. Would you mind sending me screenshots of the problem? These will help us begin our investigation. We look forward to helping you!

[DarleneOnbase.eth @JewelNiles]

@DaleCannoy Coinbase can change eligibility, region access, or compliance status without much warning.

Was it a staking, rewards, wallet, or account access issue?

[DarleneOnbase.eth @JewelNiles]

@Trentonhawk Delays like that usually mean Coinbase hasn’t broadcast the withdrawal yet or is rate-limiting/pausing that network, not a Monad issue, since on-chain transfers settle fast once sent.

Does the withdrawal show a tx hash yet or still “pending” on Coinbase?