JHE Managment

Programme & project management consultancy #Change management, #leadership #communication, #transformation calling out bad customer service

[JHE Managment @JheManagement]

Hi Karen, I have contacted your customer relations team several times since May and they “believe” there was an extra piece of sporting equipment when there clearly was not.

[JHE Managment @JheManagement]

We travelled with sporting equipment on @British_Airways in May. On our return flight we were charged twice (on top charge for sporting equipment paid) . 5 months later we are advised that they “think” that we were charged because we had another sporting equipment? Not good!!

[JHE Managment @JheManagement]

We are not even fully in holiday season and @British_Airways can’t cope. Check in down, 45 min to wait for a chat. ….. I paid for seats for us in June only to find on check in for tomorrow that we had been randomly moved to middle seats in different rows! Why bother paying?

[JHE Managment @JheManagement]

@British_Airways Disappointingly after sending details as requested i was fobbed off with the usual reply of how “we were not forgotten”. Why ask me for details if you don’t have any intention of addressing the issue.

[JHE Managment @JheManagement]

@British_Airways customer services response is very disappointing. Almost 5 weeks after I was overcharged (twice) on a trip to/from Poland still only holding emails? Shocking. I bet they would not wait 5 weeks if I owed them money? #BritishAirways #badcustomerservice

[JHE Managment @JheManagement]

@British_Airways I sent you the details

[JHE Managment @JheManagement]

Happy holidays

[JHE Managment @JheManagement]

@Hertz it appears impossible to speak to someone in your customer service team. The number you publish does not offer a conversation just website info. Can you advise please? Thank you

[JHE Managment @JheManagement]

South East Coast Ambulance Leaders. Are you able to participate in a short interview on Leadership in ambulance services for my MBA dissertation ? If you are able to spare half an hour to discuss your views on leadership please contact me via email. [email protected] Thank you!

[JHE Managment @JheManagement]

#leadership is about people!

[JHE Managment @JheManagement]

@ActuateGlbl Consumer act 2019 applies. I am in the cooling off period and I am advising I do not want a membership or anything else so a refund is the expected resolution.

[JHE Managment @JheManagement]

It’s a shame to see what methods companies deploy to maintain (unhappy) customers. @ActuateGlbl is not setting a good example using unapproved “auto-renewal” claiming they sent emails (junk mail)? The consumer act 2015 still applies! I have a right to change my mind for 14 days!

[JHE Managment @JheManagement]

@ActuateGlbl Your team emailed me that I can have a free coaching session and a credit note or I could dispute the payment. I don’t want membership or coaching please refund me and others who raised the same issue! #trustpilot #notasolution.

[JHE Managment @JheManagement]

On the positive side I am learning about the consumer act 2019 -not 2015 (my error) and the different services available to customers : https://t.co/achvasaMah

[JHE Managment @JheManagement]

#projectmanagement

[JHE Managment @JheManagement]

In contrast, when @sainsburys dealt with our failed delivery recently their customer recovery and engagement from HQ was impressive!

[JHE Managment @JheManagement]

According to @UberEats 1.5 delivery is a priory timeframe due to weather. It is cold but everybody else gets to work & other deliveries arrive on time? My feedback has been noted and will go towards improving the overall Uber Eats experience! Really?

[JHE Managment @JheManagement]

@UberUKsupport Nor acceptable

[JHE Managment @JheManagement]

@UberEats we paid for priority delivery - over one hour later nothing has arrived… your customer service agent suggested they could cancel the order but still charge me. Great idea!!! I was then advised to contact them via your help options in the app….. that’s what we did?

[JHE Managment @JheManagement]

@UberUKsupport You just gave a lot of excuses and advised my order was on time. Sorry but if you don’t have resources don’t take peoples money. 1.5 hours for a cold order is not on time more acceptable