@OPay_NG This transaction was declined from the merchant terminal while I was debited. This is 3 weeks now, nothing has been done. I have lodged several complaints yet nothing positive has been done. I need my money back please
@OPay_NG , how long do I have to wait before my money is reversed back? I was debited while using my Opay Card and the merchant terminal declined the transaction. I have written and complained severally but you people are just turning me up and down. It's almost 3 weeks now
@OPay_NG , your customer service is slow and becoming poor. Please, respond to my DMs, resolve and credit my money back, I need it for my family use. These times are not times to keep a customer's money hanging for too long
@OPay_NG I used my card, got debited with the amount above while the merchant terminal declined the transaction. It's over 2 weeks now. I have lodged several complaints but nobody seem to be concerned about it. These are not times to keep someone's money hanging for weeks
@OPay_NG I have written and tagged you people severally but you people have deliberately refused to act on my complaint. Your customer service agents will show up inbox and leave and never respond, after more complaints another will appear and leave immediately
@OPay_NG , ignoring to attend to my Complaint is excessive poor customer service. I have sent messages, sent proof of debit from my end and declined evidence from the merchant terminal yet you people are doing nothing about it, is this how a Customer is supposed to treated?
@OPay_NG , for how long do I have to wait for my money to be reversed back after a failed transaction? This is over 2 weeks now. I have been told to be patient, for how long? Why is it taking the Company so long to resolve the failed transaction?@cenbank
@omotee035@I_Am_marwa See how shallow and unreasonable you think. So to you, the cost of education determines the quality? How much these same people suffering Nigerians paid to get education? What was the quality of education then (When it was free) and now (that's excessively expensive)?
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@OPay_NG The cycle goes on like that. All I have been told is, "be patient", for how long?
@OPay_NG shouldn't be stressing customers like the Traditional Banks it's due to poor services that we ran away from the Traditional Banks to Opay digital platform. Here again frustration!!
@OPay_NG Please, you people should urgently work on your customer care service. It's too slow and becoming frustratingly poor. My money has been hanging for over 2 weeks now. A customer care agent will chat and go off. No one will respond till another will come later, chat and go off
@OPay_NG ,for how long do I have to wait for my money to be reversed back after a failed transaction? This is over 2 weeks now. I have been told to be patient, for how long? Why is it taking the Company so long to resolve the failed transaction?