Jill Docherty

A naturally curious person. Passionate and energised feminist. Terrible cook, global traveler & a bit of a payments geek. My views are my own

[Jill Docherty @JillDocherty]

@HSBC_UK I’m trying to contact you to cancel a credit card and your Premier call centre can’t help me…or transfer me. Who can help me

[Jill Docherty @JillDocherty]

@HSBC_UK I’m trying to close an account for my late aunt, it’s very very difficult if not impossible to deal with your customer service, having been in branch 2 weeks ago for 2 hours seems I’m no better off here. Can someone sort this out?

[Jill Docherty @JillDocherty]

@MartinTolhurst1 I have tried to get in contact with your partner Paul Rothwell on four occasions via email and he’s chosen to ignore all of my communications. I require the documentation he holds to finalise a deceased estate, for my late Aunt. Could someone pls contact me

[Prajit Nanu @prajitn]

We launched some incredible new features

1. Send USD globally with ZERO deduction at a flat fee
2. Deliver actual sender name in Bank statement to aid recon

This service can also be leveraged by Financial Institutions in US and other markets. 🧵 why this is a game changer

[Jill Docherty @JillDocherty]

@CityWestminster received this letter today and yet again the resident are without hot water. Why can’t you provide a long terms solution here. It’s unacceptable

[Jill Docherty @JillDocherty]

@CityWestminster @twocitiesnickie Unfortunately too many individuals have been ‘looking’ into this for too long @CityWestminster why can’t you resolve this. 41 private residents have emailed and complained yet absolutely nothing gets any action. Fix the problem with the vendor you selected

[Jill Docherty @JillDocherty]

@CityWestminster are you going to resolve the hot water and heating issue at 16 Crompton Street? You are the property developer of this private dwelling. Perhaps time to write to @twocitiesnickie given the problem hasn’t been resolved in over 6 months

[Jill Docherty @JillDocherty]

@OVOEnergy how can I have a smart meter installed? I have called you three times and I’m yet to have a commitment on an appointment. I try and book via the App and here’s the message I receive. What’s going on here? We are in the midst of a energy and cost of living crisis!

[Jill Docherty @JillDocherty]

@JohnLewisRetail you canceled my order on March 12, I haven’t received a refund for £2724, it’s impossible to get hold of you on the phone and you have no digital customer support channels. What do you suggest I do?

[Clare Black @BlareClack]

FinTech & Guide Dogs - two of my great passions in life - it's not very often that they cross over, but great when they do 🙌 @InnFin @guidedogs
Listen in to our inaugural #FinTechForGood event.
https://t.co/JAFy6LUiEQ

[FinTech Innovation Lab London @FinTechLabLDN]

Amazing to see climate FinTech founders, regulatory lawyers, investors, parliamentary presence and payments presence all on one panel!

👏 to @InnFin for bringing all players together at an incredible forum!

📣 What point profit, if no planet?

[Aisling Finn @aislingfinnn]

Such an interesting panel at @InnFin's event in @Level39CW today!

Great insights on ESGs and fintech changing the world from @duncan_grierson, Ulrich Pietsch from @ecolytiq, @JillDocherty, @LordChrisHolmes , @racheljanekent and @bindik!!

#FinTechForGood 🌱

[Jill Docherty @JillDocherty]

UK FinTech ‘under threat’ from overseas competition, review finds https://t.co/K4516MANNV

[GoHenry @gohenry]

Breaking Bank’s Women in #Fintech podcast is now live with special guests @LouiseHill60, our Co-founder & COO, @JillDocherty, Head of Business Development at @Visa and host @BizWithChloe🙌

Check it out ➡ https://t.co/GjZnlV8ORT

@provokecast @Breakingbanks1

[Jill Docherty @JillDocherty]

Fantastic opportunity to chat about our Visa partnership with gohenry plus the courage needed from more women to founder these startups to drive stronger diversity and inclusion across the UK #diversityinclusion #fintechs #lifeatvisa

[GoHenry @gohenry]

Breaking Bank’s Women in #Fintech podcast is now live with special guests @LouiseHill60, our Co-founder & COO, @JillDocherty, Head of Business Development at @Visa and host @BizWithChloe🙌

Check it out ➡ https://t.co/GjZnlV8ORT

@provokecast @Breakingbanks1

[Jill Docherty @JillDocherty]

Get ready, spoiler alert #greatpartnerships #womeninfintech #fintech #lifeatvisa

[Breaking Banks @Breakingbanks1]

Another installment of Women in #Fintech is dropping soon!! 🙌🙌

.@BizWithChloe hosts Louise Hill Co-founder @gohenry & Jill Docherty, Head of Business Development at @Visa to discuss #tech partnerships and their journeys in fintech.

Subscribe: https://t.co/byQSgyxXUU

[Jill Docherty @JillDocherty]

@LeCreusetUK is your customer service going to respond to my undelivered order? If not I have to contact my bank for a refund. Really bad experience

[Jill Docherty @JillDocherty]

@LeCreusetUK I have messaged your contact center twice and no response. I haven’t received an order I placed 7 working days ago. Can you reply and provide an update on this order - thank you

[Jill Docherty @JillDocherty]

@FisherPaykelUK I have contacted Katie Trott regarding the fridge water filter that hasn’t arrived after the order was placed two weeks ago; not responding to any of my emails. I’ll contact my bank tomorrow for a refund...seems impossible dealing with your customer support

[The Payments Association @ThePAssoc]

“When markets recover from an economic crisis, innovation swiftly follows.” In case you missed the #PAY360 opening keynote by @JillDocherty @Visa, here’s your chance to hear great insights into the trends shaping the future of finance: https://t.co/N87IOXIe0R #securepayments