James Noble

[James Noble @JimNoble]

@AzureSupport I was able to speak to an ms agent, they opened support request number 2604130040010650

[James Noble @JimNoble]

@AzureSupport I have a ~$40k unexpected billing issue caused by a premium storage misconfiguration (tiny actual usage). The portal and phone support are looping me into self-service and I cannot reach a human. Please help escalate this.

[James Noble @JimNoble]

@AzureSupport After selecting any billing issue, portal redirects me to this ‘Solutions’ page with no option to submit a support request or proceed.

This is blocking me from creating a billing case. Can you please help create or escalate a support request on my behalf?

[James Noble @JimNoble]

@AzureSupport I’ve already attempted that multiple times. The portal loops me into “Solutions” and does not allow me to submit a ticket, phone system does the same.

I have a ~$40k billing issue and need a billing support case opened manually. Can you help create or escalate a case directly?