@RogersHelps Rogers may want to reevaluate how those cases are being handled. Maybe reconsider treating that department as the final escalation point, because from a customer perspective the process was very disappointing.
@RogersHelps …
the highest level of customer support and executive escalation. Instead of feeling heard or valued as a customer, I have been left feeling ignored and dismissed.
@RogersHelps Thanks for reaching out.
I’d rather not share the full details publicly on this platform, but I can say the interaction with the Office of the President was extremely unprofessional and ultimately resolved nothing. If that department is meant to be the final level of escalation,
@RogersHelps
.. virtually no acknowledgment of the seriousness of my concerns and no genuine effort toward resolution. The lack of responsiveness, transparency, and follow-through has been frustrating and unacceptable, particularly from a department that is supposed to represent
@RogersHelps
I am extremely disappointed with the way my concerns have been handled by Rogers Communications, especially at the so-called “Office of the President” level. I escalated my issue expecting professionalism, accountability, and meaningful communication, yet I received