"Technology should not lead the shift to digital acceleration but should follow the business & its objectives." ~ Solomon Chiedo
#AfricaCXConference2023#DrivingCXAgility
"Get a persona about your customer, understand them by collecting data from various sources about them then you will be able to address them at their pain points better." ~ @JimmyMasinde#AfricaCXConference2023#DrivingCXAgility
You have to give it to @SafaricomPLC when it comes to these presentations.... They have figured them out proper!!
And that #Zuri as the #SafaricomFYResults virtual moderator.... Smart!!
Zuri couldn’t pass up the chance to wish you a Happy World Emoji Day today💃🥳🙌🏾 So yeah, 😅 Happy #WorldEmojiDay from Zuri. 🤗❤️Check out this video to learn more. #ChatWithZuri https://t.co/keu7cCqpxf
This is a call to all CX professionals to book your calendar and register with us for the June round table discussion this Thursday. Let's collaborate and find success together @michnjiru#ChampioningCustomerConvenience
@icx_kenya A3: Prepare your digital strategy, demonstrate business benefits, use data insights to shape this conversation and drive investments in growing your digital experience space, your budgets aligned to customer outcomes #ICXChat, #CXEvolution, @icx_kenya
@icx_kenya A3: Process simplification and automation can help draw the attention of EXCO..as you can demonstrate efficiency/cost savings around the experience delivering...shorter and simpler process for frontline teams, #RPA#CXEvolution#CXChat@icx_kenya
@icx_kenya A3: CX professionals should take this conversation to the boardrooms...the disruption is real use of data and customer insights to tell the customer story at EXCO. #CXEvolution#CXChat@icx_kenya
@SeemaSouza@icx_kenya Covid- 19 has created a disruption that requires a shift in how we approach experience going forward...organisatisations should leverage the digital uptake to drive digital penetration the customer is exposed. #CXEvolution#CXChat@icx_kenya
@icx_kenya A2:5)Coaching and Empowering staff as opposed to directive leadership become the catalysts to foster delightful experiences. Customers generate revenues, employees drive experience #CXEvolution#CXChat@icx_kenya
@icx_kenya A2: Data driven decision making...leveraging customer insights to inform process and product design shifts towards Robotic Process Automation and how we can leverage data in identifying the opportunities for automation #CXEvolution#CXChat@icx_kenya
@icx_kenya A2: 3) Being Bold and Eperimenting.. staff to explore and deliver outcomes that answers to customers problems...customer speed and convenience remain key expectations that continue to challenge the customer experience we provide. #agile#CXEvolution#CXChat@icx_kenya
@icx_kenya A2: 2) Customer Obsession becomes the focus ...in product and process design the need to start from a customers point of view back to the business becomes key...approches like #design-thinking are key #CXEvolution#CXChat@icx_kenya