I really fucking hate "Contact us for pricing." Just put the fucking price online. I don't want to waste your time and don't want you to waste mine. Let me know up front if it's in my budget. There is literally no reason for us to interact until I know what it costs.
A refund should not take 8 days. You took my money in 2 seconds, so don’t tell me you need 8 days to return it. If you can take my money instantly, you can return it instantly.