Jo Randall

[Jo Randall @Jo_Randall]

@snifftheair How much of this is caused by roadworks, badly sequenced traffic lights and poor public transport? Air quality would be better if roads were reopened to cars and the bottlenecks removed.

[Katie Mckenzie @KatieCareersLib]

I can’t begin to start with my disappointment in this photo! 🤯🤯🤯
Having spent the day with 3 creative student UCAS applicants I was so relieved and impressed to hear not only their passion but also fight for the industry #nowrongpath #creativeindustries

[Jo Randall @Jo_Randall]

@mojeepo @valeriecafe Oh wow, you’re winning with that 😂 the frustrating thing is that these are all celebration cakes and take the shine off the event they were intended for.

[Jo Randall @Jo_Randall]

@valeriecafe thanks ever so much for my birthday cake. The ice packs were empty, the cake was partially defrosted and it looks like DPD had kicked it all the way from your bakery to our front door. Needless to say, a birthday without cake is pretty pants 😂 check your emails!

[Jo Randall @Jo_Randall]

@valeriecafe Absolutely shocking customer service. No attempt to make amends for the disappointment of a birthday with no cake. There is no way to speak to anyone via telephone and I had to ask for a refund - it wasn’t offered. We won’t be shopping with you again. Very poor indeed.

[Jo Randall @Jo_Randall]

@valeriecafe And for anyone who is interested, this is Pat Val’s response - a gift card or a replacement cake. We’d like a refund at the very least, not just an offer of a gift card (the cake itself was the best part of £45 so they’re not being as generous as it might sound)

[Jo Randall @Jo_Randall]

@valeriecafe I DMed you three hours ago, at your request, and you’ve not even read my message. Excellent customer service...!

[Jo Randall @Jo_Randall]

@valeriecafe I’ve DMed you the details.

[Jo Randall @Jo_Randall]

@MacDibble It’s like the worst of all Christmases in the UK - no one knows what day it is, there’s no good food in the house, there’s definitely no snow, the kids are driving me nuts and I can’t even day-drink as I’m having to work. On the plus side, there’s no relatives turning up 😂

[Jo Randall @Jo_Randall]

@TDcambridge Hello you lovely lot, absolutely can! Count me in 😀

[Jo Randall @Jo_Randall]

@SharonDavies23 @VoyagePriveUK @ABTAtravel I got lucky - Ryanair sorted out the issue for me. 6 months on and I’ve STILL not had a reply to my emails to VP. I’ll never use them again.

[Jo Randall @Jo_Randall]

@VoyagePriveUK I contacted you on Monday via your web form and then called on Tuesday, I haven't had my issue sorted, despite being assured by your CS team that they would email me back. Due to your IT error (admitted by YOUR employee) I have a flight booked in the wrong name.

[Jo Randall @Jo_Randall]

@Ryanair Punctual? You’re having a laugh! Two flights at Rome Ciampino seriously delayed at the moment and no Ryanair staff to assist. Customer satisfaction isn’t great, it has to be said.

[Jo Randall @Jo_Randall]

@Ryanair @VoyagePriveUK Thank you, and thanks also to the @Ryanair customer service team who couldn’t have been more helpful and patient.

[Jo Randall @Jo_Randall]

@VoyagePriveUK Thanks to the fabulous CS team @Ryanair this has now been sorted, however your company have been absolutely no help whatsoever. I'm hoping our trip will still be super, but I will think twice about booking through @VoyagePriveUK again.

[Jo Randall @Jo_Randall]

@VoyagePriveUK Although I have received emails today, my issues have not been resolved and my last email to ‘Becky’ remains unanswered. I have called your contact centre again but hold out little hope of receiving the promises email. Absolutely shocking customer service.

[Jo Randall @Jo_Randall]

@VoyagePriveUK Oh this doesn’t bode well - my name is JoannA..! 😂

[Jo Randall @Jo_Randall]

@FExhibtion @Photography_ARU @TheCamBrewHouse @ARUCreative @AngliaRuskin @Anglia_Media @Cambslive @CambNetwork @VisitCambs @ARU_AHSS @FreeRangeShows @ArtsARU @BBCCambs Oh well done! That’s fantastic ❤️