@AskeBay I need help escalating a case. Buyer left feedback with a false factual claim. Phone support refused to apply policy and gave incorrect advice.
@AmericanAir Frustrating to be on a long-haul flight with no working in-flight entertainment at my seat. Paid a substantial amount to fly Premium Economy to elevate my experience, so it’s very disappointing . Captain has logged the issue and told me to reach out to you.