Article describes several benefits of a cross-functional team, including "the more contexts and viewpoints you’re exposed to in a team, the more likely you are to be able to understand and empathise with your customers too." #prodmgmt https://t.co/1pMzQcYZYH
Good article about supplementing NPS to drive improvements.
"The real value is the Why answer. The customer tells you what just happened, and you could improve it (or make sure you don’t break the things that work well)."
https://t.co/m6fmIXw4pt #prodmgmt
Interesting read on shift from project to product, and I can definitely relate to "Unmaintainable code results—at least partly—from unmaintained teams."
https://t.co/v2QS5idobx