Kenichi NAKAYA, CCXP

CX Professional Consultant | Design Sprint | Design Thinking

[はやまり。@Sworkers @hayamaritter]

三菱鉛筆さんがドイツのLamy社を買収してくれたおかげで、見た目はLAMY・中身はJETSTREAMという夢のコラボが完成した。最高。ダークダスク欲しい🐈‍⬛✒️

[Kenichi NAKAYA, CCXP @Johane]

https://t.co/bXTu42F3c6

[Kenichi NAKAYA, CCXP @Johane]

@mountain_koya Is it the infinite power of IDE?

[Kenichi NAKAYA, CCXP @Johane]

https://t.co/AVPA2s041S

[Kenichi NAKAYA, CCXP @Johane]

Great job, love Emma as Cruella

[Gizmodo @Gizmodo]

Cruella Sequel Gets the Greenlight From Disney https://t.co/L9s1kUyvXS

[Kristoffer @indiohistorian]

Remembering the Tank Man on this day in 1989. #TiananmenSquareMassacre

[Kenichi NAKAYA, CCXP @Johane]

Merkel...
https://t.co/0vVXFUlsOh

[Kenichi NAKAYA, CCXP @Johane]

Why? Despite the number of COVID-19 patients has broken Japan's record, Prime Minister Suga is not willing to stop the government-sponsored domestic travel campaign.

[Maria Uloko MD @MariaUloko]

My dad has spent the last 4 years getting his PhD while working two full time jobs. He did it because he didn’t want me to be the only Doctor in the family. At the age of 65, world, meet Dr. Emmanuel Uloko 😭 my father, my biggest cheerleader and who I compare every man to.

[Kenichi NAKAYA, CCXP @Johane]

@Nabeth_1
Sue, thanks for your presentation. And it's great to have a break out session with you today.

I'd like to be more consious about differences/ commonality between CX and CS

[Kenichi NAKAYA, CCXP @Johane]

@pulse_cms Hey pulse CMS team,
I sent message to [email protected] regarding my account delete so many times but you replyed auto-responder messages only.
I really want you to contact me.
Why you ignore my message?

[Kenichi NAKAYA, CCXP @Johane]

I got an email today from @pulse_cms billing me for the subscription fee.
They charged even though I had unsubscribed the service a year ago. I contacted them but they ignored at all.
My account's deleted. How can I cancel?

Does PULSE CMS scam?

[河野かのん＠ベビーシッター、保育士 @13flsMqz3Cl9]

1人の利用者さんの声を大��に出来ないのは、1人の子供を大切に出来ないことに繋がりはしないだろうか。
・お知らせメール無い
・最近知った
この手の事件の会社対応として適切とは考えにくい。

#保育現場での保育士やシッターによる子供への性的虐待を許しません
#私は児童性加害を許しません

[Kenichi NAKAYA, CCXP @Johane]

It's hard to believe, but it's true.

The Japanese gov's considering names for coupons to be issued after the pandemic is contained, despite the growing spread of the coronavirus.
Its name is "Go to Travel".

#HELP😱someone

The citizens will be killed by the Japanese government

[Kenichi NAKAYA, CCXP @Johane]

I cannot believe but it's true:

Japan gov's countermeasures for COVID-19 crisis:
- Japanese beef gift certificate
- Japanese seafood gift certificate
- Travel vouchers

They also determined to be impossible:
- Salary compensation

Citizens will be killed by gov more than virus.

[AJ&Smart @AJSmartDesign]

The Iteration Sprint is something we use after a #DesignSprint to make sure that the outcome is always a success! Check out our process in this @InVisionApp article 👇
#designthinking #workshop #innovation #agile https://t.co/X74zTCcB2L

[Kenichi NAKAYA, CCXP @Johane]

i’m arriving at sydney central station. looking forward to #X4sydney tomorrow

[Kenichi NAKAYA, CCXP @Johane]

CX APAC 2019 LIVE ONLINE
https://t.co/nHKSKNbDz4
can be participated in for free.

[Luís Melo @luismelo78]

If you fail your customer, make sure you ALWAYS take these 3 steps: 1) Empathise; 2) Apologise; 3) Fix the problem. If you don’t, the #CX will be 3x worse than it was in the first place.

[Dr. Shawn Wigg @shawnwigg]

When people ask “how was the conference?” , I just show them this. #QualtricsX4 was the best conference and the experience is beyond words!