@nickatkin_yh, CEO of @yhousing, is widely considered as one of the sectors most innovative thinkers.
So it was a pleasure to have him join us on The Social Housing Podcast!
(Thread👇)
@insidehousing @PaulBromford Brill and challenging article thanks! https://t.co/Oy40RSvfQD highlights public sector differences:
Monopolistic mind-set = no incentive to innovate/improve
Serving everyone = one-size-fits-all
Data in silos so no full timely picture of the customer’s overall experience.
"Social impact is not fluffy" - @david_cowans is talking about how Places for People use data to measure their social value. Here are his five tips for success: #festivalofplace
Aliya Seyal from @CitAdviceScot introducing the work they do. Last year they helped 1 in 15 people with the top two topics being:
- benefit support
- debt support
@hqn_ltd #hqnevents
Susan Johnston from @DWP opens the talks in Edinburgh at the @hqn_ltd Universal Credit event. “In my 40 years at DWP, UC is the biggest challenge and change” #hqnevents
Hummm....reading this Independent article about DWP staff cuts of 21% I am reminded of the comments of a senior housing leader at an event we ran with @NewsfromYHN ' ‘The message I am taking back to the team is ‘it’s not getting any better’.
https://t.co/v68sIg5qIz
The Voicescape sustaining tenancies poll at #CIHHousing results are in!! Favourites blue and green in chart- yet interventions and comms on arrears are critical. Read how @NewsfromYHN created capacity to do all three - https://t.co/tov7UVcc1r
#ukhousing#socialhousing
What can behavioural insights do for social housing providers? Come along to STAND F10 at #CIHHousing in one hour to hear Steven Johnson, Chief Behavioural Officer @Voicescape_hc to find out.
https://t.co/7jOCLzOif2
STAND F10 #ukhousing#behaviouralscience
Starting now at #CIHHousing on STAND F10 Steven Johnson, Chief Behavioural Officer @Voicescape_hc shares learning from our work with social housing providers.
Visit us to find out more https://t.co/QWXRj1ORHf
#CIH2019#ukhousing#behaviouralscience
In 1hr at #CIHHousing on STAND F10 Steven Johnson, Chief Behavioural Officer @Voicescape_hc shares learning from our work with social housing providers.
Visit us to find out more https://t.co/qRQRDk0y6B
#socialhousing#ukhousing#behaviouralscience
Voicescape sustainable tenancies poll - Wednesdays results at #CIHHousing:
49% would invest more in understanding customers;
37% in tenant engagement
14% in arrears intervention.
Take part tomorrow at STAND F10 at #CIHHousing or online at:
https://t.co/4imzgyIu0e