Johnathan Smit

Student of life. TED junkie. Occasional blogger. Interested in Start-up's. Fascinated by people. Google everything. Keeping things simple.

[Johnathan Smit @Johno_JS]

@webafrica I want to cancel! Just waive the fees. Let me pay for Feb (since I haven't received any services anyway) and move to another ISP. All I want to for you to waive the installation and activation fees for a line you didn't install in the first place.

[Johnathan Smit @Johno_JS]

@webafrica Tickle me this. Is it ethical to charge a customer a router, fiber installation fee and connection fee if the installation happened more than 12 months ago?

[Johnathan Smit @Johno_JS]

@webafrica Customer number? ACS48

[Johnathan Smit @Johno_JS]

@webafrica IDK where to find it. It's not in the customer zone and I didn't have the line installed at the new house. It was already here when I moved in.

[Johnathan Smit @Johno_JS]

@webafrica This was the installation date of the line. If you activated a new service, then where is my connection? I don't have internet! For TWO WEEKS now! And even then. You cannot recoup the installation cost of a installation that didn't happen.

[Johnathan Smit @Johno_JS]

@webafrica I have no problem fulfilling my legal obligations. You cannot reset the 12 month obligation because I moved into a new house. The line was already installed. It is unethical. Please ask a manager to call me.

[Johnathan Smit @Johno_JS]

@webafrica Looks like you're done, your live chat session (ref #694649) has been closed and you're back with Willie again,

[Johnathan Smit @Johno_JS]

@webafrica Is it that difficult to just switch a fibre line? Two weeks after moving to my new house (and with a month notice before that) I still have no internet. Now you want to charge me cancelation fees as if the line was installed yesterday? #notethical #badservice

[Johnathan Smit @Johno_JS]

@webafrica How about now? Maybe your marketing department can help me? All I want is to switch to @Afrihost. Is that too much to ask? #poorservice #unethicalcancelationfees

[Johnathan Smit @Johno_JS]

@webafrica Hello? Anyone home? I've phoned. I've messaged. I've facebooked. I've sent smoke signals. I've asked via WA to be escaled to a manager. It's been two weeks. #plzcallme

[Johnathan Smit @Johno_JS]

@webafrica I think I've WA every single agent in your call centre. Twice. I've switched to @Afrihost You've lost me as a customer. Foreva. Your service is pathetic. You broke our agreement. #cpa #noresponse #letmego

[Johnathan Smit @Johno_JS]

@webafrica Oh my f* It's been two weeks without a connection... And when I want to cancel you charge me R3500? I don't Efffffing think so. #cpa #ethical

[Johnathan Smit @Johno_JS]

@CatherineHYoung @riedwaanb @ThinkroomSME @GrindstoneXL

[Grindstone @GrindstoneXL]

The first Joburg Workshop about to kick off with @KeetvZ & @AndreaBoehmert exploring what it takes for SA Scale-Up Co’s to navigate through the ‘Find-Make-Grow-Realise’ Investment Cycle... #Grindstone5

[Keet van Zyl @KeetvZ]

Our @KnifeCap @GrindstoneXL #Grindstone5 ‘Find-Make-Grow-Realise’ #Joburg Workshop today with the Top30 SMEs (Chosen from 400)... Thanks @DeloitteSA @FNBSA @sasmefund! Now for narrowing it down to Top10 😬

[Ventureburn @Ventureburn]

Grindstone Accelerator launches call to startups for first Gauteng cohort (@GrindstoneXL @KnifeCap @sasmefund) https://t.co/zLvczeEx7m

[Deloitte SA @DeloitteSA]

Deloitte in the Western Cape welcomes guests and clients to the #Budget2019 engagement. We look forward to a robust and insightful dialogue.

[Johnathan Smit @Johno_JS]

@KneadBakery Three flies all over the food in your display case in Plattekloof. #disgusting #avoidthequiche

[Deloitte SA @DeloitteSA]

Shorter queues at checkout, relevant special offers and have out-of-stock items delivered to your door within 24 hrs. Find out about the #ConnectedRetail Experience. https://t.co/7Aeah0yEJJ #MakeYourImpact #ImpactThatMatters

[Johnathan Smit @Johno_JS]

@webafrica Thank you for the fiber. It's going to be legit. Will you please fix the effing sidewalk now?