Johnson Lee

[Johnson Lee @JohnsonLee1111]

@IHGCorporate As an IHG Platinum Elite member working toward Diamond Elite status, I am very disappointed that my reservation at Candlewood Suites Berlin Airport was canceled just eight days before arrival.

I made this reservation months ago and planned my trip around it. The cancellation was not due to any action on my part but because the hotel is apparently not ready to open. As a result, I must find alternative accommodations on short notice, likely at a higher cost.

I contacted IHG immediately and was told a senior supervisor would reach out. More than 36 hours later, I have received no follow-up.

As a loyal IHG customer, I expected better support. I request assistance securing comparable accommodations and compensation for any additional costs caused by this cancellation.

This situation raises a basic concern: what value does an advance reservation have if a hotel can cancel it days before arrival without a timely response from the brand?

I hope IHG will resolve this matter promptly and demonstrate the service and accountability loyal guests expect.

[Johnson Lee @JohnsonLee1111]

@IHGService One Rewards 760278380
Johnson Lee
[email protected]
9732163253
Candlewood Suites Berlin Airport
Confirmation number: 44852612

[Johnson Lee @JohnsonLee1111]

@IHGCorporate  As an IHG Platinum Elite member who is on track to achieve Diamond Elite status this year, I am extremely disappointed by the cancellation of my reservation at Candlewood Suites Berlin Airport just 8 days before my scheduled arrival.

This reservation was made several months ago, and I relied on it when planning my trip. The cancellation was not due to any action on my part, but because the hotel is apparently not ready to open as scheduled. Such short notice has left me scrambling to find alternative accommodations, likely at a significantly higher cost.

I immediately contacted IHG through the IHG app and requested assistance. I was informed that a senior supervisor would contact me, yet more than 24 hours have passed without any follow-up. The lack of communication has been nearly as disappointing as the cancellation itself.

case number 10596194393

[Johnson Lee @JohnsonLee1111]

@IHGService Did you get the reservation information I posted earlier?

[Johnson Lee @JohnsonLee1111]

@IHGService One Rewards#760278380
JOHNSON LEE
[email protected]
973263253
Original Confirmation 44852612
Candlewood Suites Berlin Airport

[Johnson Lee @JohnsonLee1111]

@IHGCorporate

As an IHG Platinum Elite member who is on track to achieve Diamond Elite status this year, I am extremely disappointed by the cancellation of my reservation at Candlewood Suites Berlin Airport just 8 days before my scheduled arrival.

case number 10596194393

[Johnson Lee @JohnsonLee1111]

@Candlewood

As an IHG Platinum Elite member who is on track to achieve Diamond Elite status this year, I am extremely disappointed by the cancellation of my reservation at Candlewood Suites Berlin Airport just 8 days before my scheduled arrival.

This reservation was made several months ago, and I relied on it when planning my trip. The cancellation was not due to any action on my part, but because the hotel is apparently not ready to open as scheduled. Such short notice has left me scrambling to find alternative accommodations, likely at a significantly higher cost.

I immediately contacted IHG through the IHG app and requested assistance. I was informed that a senior supervisor would contact me, yet more than 24 hours have passed without any follow-up. The lack of communication has been nearly as disappointing as the cancellation itself.

[Johnson Lee @JohnsonLee1111]

@IHGCorporate

As an IHG Platinum Elite member who is on track to achieve Diamond Elite status this year, I am extremely disappointed by the cancellation of my reservation at Candlewood Suites Berlin Airport just 8 days before my scheduled arrival.

This reservation was made several months ago, and I relied on it when planning my trip. The cancellation was not due to any action on my part, but because the hotel is apparently not ready to open as scheduled. Such short notice has left me scrambling to find alternative accommodations, likely at a significantly higher cost.

I immediately contacted IHG through the IHG app and requested assistance. I was informed that a senior supervisor would contact me, yet more than 24 hours have passed without any follow-up. The lack of communication has been nearly as disappointing as the cancellation itself.