Johnson Sebastian

Wake up and Live.

[Johnson Sebastian @JohnsonSebast18]

@SwiggyCares No response from your partnersupport team, CCescalations team. Does SwiggyCares have a specific email id to see what actually happens with a restaurant on ground level. It's easy to call them partners, but I suggest you should also try treating them like one.

[Johnson Sebastian @JohnsonSebast18]

Worst experience and response from @Swiggy @SwiggyCares team. 3 months, and no one is available to bring resolution or support. POC, ASM and CBH are ignoring the mails and messages. Whereas 'PartnerSupport' keeps closing the email tickets without resolution.

[Johnson Sebastian @JohnsonSebast18]

@SwiggyCares with all due respect to whomsoever it may concern, all the responses from your team seem to be baseless, as no one takes an ownership for resolution. yet again, partner support team resolved the mail ticket raised, without even speaking with us.

[Johnson Sebastian @JohnsonSebast18]

@SwiggyCares Dear Sourav, @Swiggy team is too good at apologising everytime for the delay, but never takes an initiative to bring any resolution. I have been witnessing this experience since January 6th, 2026. Also the restaurant ID, you'll find it in the chat shared with Swiggycares on Feb2

[Johnson Sebastian @JohnsonSebast18]

@SwiggyCares , It’s disappointing that despite multiple emails,follow-ups & escalations over last 2 months, we still haven’t received a clear resolution regarding discount activations & deductions on our outlet.
Could you pls guide us on official process to delist our restaurant?

[Johnson Sebastian @JohnsonSebast18]

@SwiggyCares @Swiggy @SwiggyCares This is exactly what's disappointing. Providing hope of resolution, but not even reaching back. As restaurant partner, we keep on following up and the team at @Swiggy 's end doesn't even respond.

[Johnson Sebastian @JohnsonSebast18]

@SwiggyCares 2 months is not a short period, your local poc and ASM have also been responding the same - we will get back shortly; but that shortly never happens, until and unless we follow-up. There is no serious ownership seen from @Swiggy team. I have screenshots if you need references.

[Johnson Sebastian @JohnsonSebast18]

@Swiggy @Harshamajety1 @SwiggyCares checking in again. This issue has been pending since Jan 11, and the financial discrepancies shared are significant. Silence at this stage is concerning. Requesting a clear update and resolution path.

[Johnson Sebastian @JohnsonSebast18]

Repeated follow-ups over weeks regarding unauthorised auto-applied discounts on our restaurant listing - still unresolved.

Discounts continue to go live daily, forcing us to shut deliveries to prevent losses.

Requesting urgent ownership & resolution.

@Swiggy @Harshamajety1

[Johnson Sebastian @JohnsonSebast18]

Update: Discount issue has stopped, but reconciliation revealed bigger concerns.
Jun’25–Jan’26: Customers paid ₹3.94L.
Deductions (discounts/ads/media/CPC): ₹2.01L.
Net payout: ₹1.53L.
Seeking clarity on consent, accountability & reconciliation. @Swiggy @Harshamajety1

[Johnson Sebastian @JohnsonSebast18]

@SwiggyCares Thanks for the update. This has been pending for weeks with repeated “under review” responses, while the discount still activates daily. Requesting a defined timeline and temporary control to prevent further impact.

[Johnson Sebastian @JohnsonSebast18]

@SwiggyCares Thanks for your response. I’ve shared the Restaurant ID via DM. Hoping this helps move the issue towards a prompt and definitive resolution.

[Johnson Sebastian @JohnsonSebast18]

@SwiggyCares Thank you. For clarity, this has been unresolved for over a month-only acknowledgements, no fix or ownership. Discounts still auto-activate daily, forcing us to pause deliveries. The gap between response & resolution is the concern. Looking forward to concrete action and closure.

[Johnson Sebastian @JohnsonSebast18]

@GTPLHathwayLtd @GTPL_Care Unable to send a DM. Also, asking the customer to once again share the concern, on dm, who is already frustrated with zero support. Not surprised with the behaviour. Kudos to the one who replied, and the entire team.

[Johnson Sebastian @JohnsonSebast18]

Seriously frustrated by @GTPLHathwayLtd 0% response and ownership of the issues + lack of support from customer care team, even after being a regular annual subscriber for broadband services for the last 5 years. @GTPL_Care

[Johnson Sebastian @JohnsonSebast18]

@JadejaParamveer could you pls help, Mr. Paramveer ?

[Kunal Kamra @kunalkamra88]

😂😂😂

[Johnson Sebastian @JohnsonSebast18]

Just posted a photo @ Mount Abu https://t.co/8qN29GQlxb

[Johnson Sebastian @JohnsonSebast18]

@kmahi09 Jo agar totli ho toh atleast likhne mein totla na likhe. 😂
" Aap *ko ... "

[Johnson Sebastian @JohnsonSebast18]

@Babuchak_Jethia @casalonitayal Obviously, it's an implicit question, and that's very well understood. Thoda masti mazak kia karo, kya halat bana rakhi hai janab. ( p.s. it was just for fun )