Drop Support

Drop (@joindrop) customer support team. For answers to frequently asked questions:

[Drop Support @JoinDropSupport]

Due to current high request volume our CS team will be providing fastest response to tickets sent through the app, or to DMs:
https://t.co/8Xgpblgci1
We really appreciate your patience in this challenging time. Take care and stay safe❤️. RB

[Drop Support @JoinDropSupport]

@BornMarvelleous @JoinDrop Hi! We are unable to ask for your account information over this platform. If you would like additional assistance, please write into us directly and we will get back to you asap!

[Drop Support @JoinDropSupport]

@whizwhit @JoinDrop Hi again, there's nothing we can do to look into your Drop account from a public tweet since it doesn't contain your account email, and we won't ask for it here to preserve your privacy. Please reach out to us at [email protected] so we can look into this. Thank you.

[Drop Support @JoinDropSupport]

@whizwhit @JoinDrop Please kindly reach out to us at [email protected] if you'd like to discuss this further with our support team. The character limit here is unfortunately not allowing us to offer much info. Thanks!

[Drop Support @JoinDropSupport]

@whizwhit @JoinDrop Hello,

Thank you for sharing your experience with us.

We’re sorry to say that we ran into some issues with the app due to the huge influx of users accessing the app. While some members managed to redeem their gift cards, others may have run into some issues before they were ...

[Drop Support @JoinDropSupport]

@aviinfinity Thank you for reaching out to Drop!

Please send us an email to [email protected] so that we can provide you an explanation without X's character limit.

Hope to hear from you soon,

[Drop Support @JoinDropSupport]

@laurendcosta Hey Lauren!

Thank you for reaching out to Drop! 

Please send us an email to [email protected] so that we can assist you without X's character limit. 

Hope to hear from you soon,

[Drop Support @JoinDropSupport]

@RaKiM206 @russellmania89 @fungmoney @JoinDrop Please kindly reach out to our support team at [email protected] if you have questions regarding Crypto. This feature had to be removed recently to ensure we complied with Apple's App Store terms. Happy to explain further when you reach out.

[Drop Support @JoinDropSupport]

@iReadYouWeep Hello,

Thank you for sharing your experience with us.

We’re sorry to say that we ran into some issues with the app due to the huge influx of users accessing the app. While some members managed to redeem their gift cards, others may have run into some issues before they were ...

[Drop Support @JoinDropSupport]

@iReadYouWeep Thank you for reaching out to Drop!

Please send us an email to [email protected] so that we can assist you without X's character limit.

Hope to hear from you soon,

[Drop Support @JoinDropSupport]

@missie32lees @JoinDrop Dear Drop member,

Thank you so much for your patience.

**Drop app version 2.20 is now available on the App Store and will fix the app crashing issue affecting earlier versions of iOS. **If your Drop app hasn’t been automatically updated, update the app manually by searching ...

[Drop Support @JoinDropSupport]

@dweaver412 Thank you for reaching out to Drop!

Please send us an email to [email protected] so that we can assist you without X's character limit.

Hope to hear from you soon,

[Drop Support @JoinDropSupport]

@knewland919 Thank you for reaching out to Drop!

Please send us an email to [email protected] so that we can assist you without X's character limit.

Hope to hear from you soon,

[Drop Support @JoinDropSupport]

@missie32lees @JoinDrop Dear Drop member,

Thank you so much for your patience.

We are aware that the latest released version of the Drop app is continuously crashing. Our team has submitted a new app version for review to the Apple App Store. We are certain this update will fix the app crashing iss...

[Drop Support @JoinDropSupport]

@jmk72a @JoinDrop Hey Jay​,

Thank you for your feedback!

We appreciate you taking the time to let us know how you’re feeling about the new redemption experience. Please know that we are always looking to improve our member experience, and we will be taking this into consideration when we look...

[Drop Support @JoinDropSupport]

@Xochitl7 @JoinDrop Hello,

Thank you for sharing your experience with us.

We’re sorry to say that we ran into some issues with the app due to the huge influx of users accessing the app. While some members managed to redeem their gift cards, others may have run into some issues before they were ...

[Drop Support @JoinDropSupport]

@jmk72a @JoinDrop Hello,

Thank you for sharing your experience with us.

We’re sorry to say that we ran into some issues with the app due to the huge influx of users accessing the app. While some members managed to redeem their gift cards, others may have run into some issues before they were ...

[Drop Support @JoinDropSupport]

@missie32lees @JoinDrop Dear Drop member,

Thank you so much for your patience, we finally have good news to share!

**An update is now available on the App Store that will prevent Drop from crashing on earlier versions of iOS.**

**If your Drop app hasn’t been automatically updated, update the app m...

[Drop Support @JoinDropSupport]

@missie32lees @JoinDrop Our team found an issue affecting Apple devices on iOS 16 or older. Please ensure your Apple device is on the latest version of iOS, iOS 17. This will resolve the crashing issue.

Our team is working on a permanent fix and will let you know as soon as it's released.

[Drop Support @JoinDropSupport]

@Wealthsimp4u Thank you for reaching out to Drop! 

Please send us an email to [email protected] so that we can assist you without X's character limit. 

Hope to hear from you soon,

[Drop Support @JoinDropSupport]

@missie32lees @JoinDrop Hi there, all gift cards redeemed between Apr 3rd and Jul 17th have been refunded. The points were returned directly to your points balance in place of the gift card being sent out. If you have any more questions specific to your account, please reach us at [email protected].