Jon Bywater

Passionate about UX with a fascination for Design Thinking

[Jon Bywater @JonBywaterUX]

@hermesparcel I haven’t had a response and I have no idea where this parcel is. This is a Xmas present and your drivers have failed to deliver for a reason I’m unclear on. I’ve provided all necessary details in the app and gave it to your chat bot an extra 4 times yet no update

[Jon Bywater @JonBywaterUX]

@Hermesparcels I need to speak to a representative about a parcel that can’t be delivered. I’ve tried the chat feature and calling. Can someone contact me as I need this parcel today

[Jon Bywater @JonBywaterUX]

@GAMEdigital What about the customers who paid you £600 last drop and had them stolen during delivery? Where are our replacements????

[Jon Bywater @JonBywaterUX]

@GAMEHelps DM’d loads of times on Twitter and Facebook

[Jon Bywater @JonBywaterUX]

@GAMEHelps Hi, I received my ps5 yesterday...or rather an empty box delivered by Royal Mail. I paid £20 for priority insured delivery and i'm finding it incredibly difficult to get in contact with you. Can you contact me with what i'm supposed to do?

[Jon Bywater @JonBywaterUX]

@johosiv @GAMEdigital That’s terrible! I absolutely refuse to give scalpers any money so that’s I’ve waited but this is so frustrating

[Jon Bywater @JonBywaterUX]

@GAMEdigital just received an empty box that should have contained a ps5. Paid for priority insured delivery but can’t contact anyone as the customer service number is “closed”. Can someone contact me?

[Jon Bywater @JonBywaterUX]

@johosiv @GAMEdigital Yep and their customer service is appalling

[Jon Bywater @JonBywaterUX]

@gamedigital @gamehelps unacceptable service from what should be a reputable company

[Jon Bywater @JonBywaterUX]

Haven’t opened the box properly they’ve managed to get it out by stretching the tap

[Jon Bywater @JonBywaterUX]

@Gamedigital @gamehelps how many messages and tweets do I have to send before I get a response? This is the worst customer service I’ve ever experienced. Will never shop with Game again

[Jon Bywater @JonBywaterUX]

@GAMEdigital @GAMEHelps been tweeting mutiple times, message on Twitter, Facebook and email. No reply after spending £600 and £20 priority insured delivery and it’s impossible to contact you. Absolute disgrace!

[Jon Bywater @JonBywaterUX]

@Ps5Instant Anyone else had an empty box delivery from Game today? Can’t get hold of anyone at game to sort it out. If anyone feels like retweeting this I’d appreciate it https://t.co/CENpyXY3VQ

[Jon Bywater @JonBywaterUX]

@GAMEdigital just received an empty box that should have contained a ps5. Paid for priority insured delivery but can’t contact anyone as the customer service number is “closed”. Can someone contact me?

[Jon Bywater @JonBywaterUX]

In-lab testing is often used to identify and mitigate usability issues, conduct formative usability testing, and observe participants as they interact with your product.
#UX #user experience #userresearch #usertesting https://t.co/PjzKwbEJuh

[Jon Bywater @JonBywaterUX]

@jamesbarley from @AutoTrader_UK talking about UX research for the masses #betterux #ux #london #uzlife #autotrader

[Paul Humphrey @PaulHumpo]

Providing insights alongside an Agile process. Remote UXR allowing to keep up with the pace of Digital delivery. Love it. #betterux @betterux_

[Jon Bywater @JonBywaterUX]

Our CEO @delanuez23 explaining how and at what points #UserZoom fits into the Digital lifecycle #betterux #betteruxevent #uzlife

[Jon Bywater @JonBywaterUX]

Our @UserZoom Better UX event! #betterux #uzlife #betteruxevent

[Jon Bywater @JonBywaterUX]

Attend this webinar and discover how quantifying the impact of UX research through benchmarking can help prove the value of research, tie them to business objectives and engage stakeholders #ux #uxresearch #benchmarking https://t.co/kXn3kZX8Rs

[Keiran Patel @Keiran_Userzoom]

After you've proven value and impact of UX Research from part #1, we invite you to part #2, a webinar on how to put everything you learned into practice and nail your first (or second) benchmark https://t.co/Vau5HrcXx8