@virginmedia ... in our new house and most likely have to pay for the installation. Can you please look in to this and advise if the cancellation and also installation charges can be waived or refunded back? Many thanks.
@virginmedia Yes we have but as the new house is a new build and not ready/fully built the adviser said that we can’t do this and must still pay the disconnection fee.
Even though we will be reconnecting as soon as we are in the house.
@virginmedia we are moving out of our house on 4th Feb but not moving in to our new house till the end of March. We have been told that we will have to cancel our current contract and pay £150! This doesn’t seem fair when we will be installing your services the following month...