@XboxSupport I am trying to get a refund on a digital game purchase and your agent emailing me says that digital game purchases are not refundable with a substantial amount of play time. I played for 2 hours before I uninstalled. Your digital refund policy says I am eligable but I cannot get the agent to respond, nor can I call in or request a call or chat. PLEASE HELP!!!
request number is 7067309232
@vigorthegame But when several people who you have partnered with submit evidence to you in order to make the process easier, why do you then ask for photographic evidence of said cheater holding the equipment that they use to cheat?
@vigorthegame You don’t ask me, but you ask your partners. When a group of people submitted evidence to you, you guys asked for photographic evidence of that person holding the hardware that they used to cheat with. The community has been asking you all for years to do something about this.
@vigorthegame By investigating do you mean asking us to submit photographic evidence of that person. Not like in the game, but them in real life holding the hardware that they use
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