American Airlines Is Stripping Elite Benefits From Basic Economy — You No Longer Have Status, You’re Just Your Fare - View from the Wing https://t.co/oZjpGTFVfV
@viasat is garbage and airlines like @AmericanAir that made the strategic error to with with them instead of @Starlink should accept the L and pivot to the right decision.
This is a massive differentiator for customer experience and will tip the scales when all else is equal
Lol OK that's really going to move the needle.
Didn't tweet that because I thought you guys would change anything. I tweeted it to point out that experience matters as status is devalued. A plane with @Starlink will beat a plane with @viasat with most things equal.
Premium experiences sell not just talk about premium experiences (like @AmericanAir does)