@webafrica@vumatel service with them is worse then the water system that we are after with lack of communication you can never get ahold of them you try and send emails and then there is no responses then the WhatsApp line that is the only method of communication they don’t resp
@CityPowerJhb I’ve been calling and they telling me that a contractor will be sent out when one is available since Sunday no contractor has been allocated
@vumatel@webafrica
Every month without fail do I have to experience this that I don’t have connection for more then 3days why is this constantly happening can I get an explanation
@webafrica@vumatel
Every month I experience the same thing that I don’t have internet if you ask it says it’s a line fault why every month the same issue I’m really angry at this pathetic service and lack of communication
@webafrica@vumatel
My wifi has been off can you look into this matter what is the actual problem
Webafrica reference: #179426
Service: Fibre: Vuma Reach Uncapped 20/10 Mbps
Provider: Vumatel Reach
Logged on: 2023-12-07 11:04:35
Status: Open
Priority level: 1 (0h > 48h)
@webafrica@vumatel I've been without internet whole day this is an ongoing processes every beginning of the new month can I get an explanation as to what's happening
@webafrica@vumatel
Every month on the 6th we have an outage below is last month and I can add all the previous months as well can you guys explain is this the service we are paying for #vumamustfall