UMANG SHARMA

[UMANG SHARMA @Jovial14]

@18002096006 @anandmahindra @Mahindra_Auto @MahindraRise @MahindraXUV3XO I understand that processing times can vary, however, a 12-day wait for a refund seems excessive, particularly when the transaction was already completed.

[UMANG SHARMA @Jovial14]

@18002096006 @anandmahindra @Mahindra_Auto @MahindraRise @MahindraXUV3XO @MahindraRise
Dear Anand Sir and Team Mahindra, I had a terrible experience at one of Mahindra showrooms in Indore. Details in comments

[UMANG SHARMA @Jovial14]

@18002096006 @anandmahindra @Mahindra_Auto @MahindraRise @MahindraXUV3XO I received my vehicle on January 6th, but it has taken 12 days to receive my refund cheque for the additional payment I made. This significant delay in processing the refund is concerning, especially considering the vehicle delivery already occurred.

[UMANG SHARMA @Jovial14]

@18002096006 @anandmahindra @Mahindra_Auto @MahindraRise @MahindraXUV3XO This incident further highlights their poor customer service and disregard for my time. I had other important commitments to attend to that day, so I couldn't wait for them.

[UMANG SHARMA @Jovial14]

@18002096006 @anandmahindra @Mahindra_Auto @MahindraRise @MahindraXUV3XO @18002096006 @anandmahindra @Mahindra_Auto @MahindraRise @MahindraXUV3XO @MahindraRise
The showroom staff agreed to meet me at my place to deliver my cheque for the additional amount I paid for the vehicle. However, they arrived 2 hours late.

[UMANG SHARMA @Jovial14]

My complaint number that was closed abruptly CF2500246777

[UMANG SHARMA @Jovial14]

I kindly request a thorough investigation into this matter to ensure such incidents are not repeated. I am confident that Mahindra values customer satisfaction and would appreciate a prompt response outlining the steps you will take to address these concerns

[UMANG SHARMA @Jovial14]

On top of that when I officially lodged a complaint, my complaint was closed without anybody contacting me either from Mahindra or the showroom.

[UMANG SHARMA @Jovial14]

While I am thrilled with the features and performance of the 3XO AX5 AT Nebula Blue I purchased , the overall experience at the Bhagwati Prestige Mahindra Showroom significantly detracted from my purchase. This service level does not reflect the standards from Mahindra.

[UMANG SHARMA @Jovial14]

These shortcomings were further compounded by the showroom manager's apparent indifference to my concerns. Additionally, a written complaint I submitted resulted in a generic apology from the General Manager, which lacked a sense of genuine concern.

[UMANG SHARMA @Jovial14]

* Staff Knowledge and Courtesy: The staff exhibited a lack of product knowledge and basic customer service courtesy. They seemed unprepared to answer questions about vehicle specifications, RTO processes, or insurance options, requiring frequent assistance

[UMANG SHARMA @Jovial14]

* Unprofessional Sales Approach: The salesperson assigned to my test drive appeared more interested in personal activities like making videos and playing loud music than showcasing the vehicle's features.

[UMANG SHARMA @Jovial14]

* Inaccurate Information: The sales staff provided inconsistent information regarding turnaround times and processes, causing confusion.

[UMANG SHARMA @Jovial14]

my visit fell short of my expectations due to several instances of unprofessional service.

 * Limited Salesperson Attention: Upon arrival, I waited for an extended period to be acknowledged by a salesperson, despite the showroom appearing relatively empty.

[UMANG SHARMA @Jovial14]

I was enthusiastic about purchasing the 3XO Automatic Petrol Nebula Blue and had been considering it since its launch in April 2024. Despite traveling from Bangalore to my hometown of Indore specifically to purchase the vehicle from the Bhagwati Prestige Mahindra Showroom,

[UMANG SHARMA @Jovial14]

Dear Anand Sir and Team Mahindra,

I am writing to express my disappointment with the recent customer service experience I had at your Bhagwati Prestige Mahindra Showroom located at Dewas Naka, Indore, between December 30, 2024, and January 5, 2025.

[UMANG SHARMA @Jovial14]

@HananyaNaftali @indianaftali Jeet k aana🙌

[UMANG SHARMA @Jovial14]

@zomatocare What kind if service is this?
I received it on Saturday and monday has passed already.

[UMANG SHARMA @Jovial14]

@zomato @zomatocare ordered some sweets but got them in terrible and unbeatable condition, app chat not providing proper solution. Also the item smells odd, probably stale.

[UMANG SHARMA @Jovial14]

@IsraelinIndia @DrSJaishankar @MEAIndia @IndiaUNNewYork We support you israel and I am sure our PM has the same view. @narendramodi @DefenceMinIndia we should support Israel unconditionally knowing the fact they stood for us regardless of anything.