@ATT told us to troubleshoot the phone twice and that didn't work, we then were told to call @SamsungMobile directly to fix the problem and they did a factory reset to her phone, assured us that would work and it didn't. Called @ATT to complain and got no where. They do not care.
@ATT told us we would have to sign up for another 3 yr lease, and pay more money for another phone. Why in the world would I want this service for another three years. We were lied to from the very beginning about the cost of our plan and what it came with.@ATT@SamsungMobile
@ATT told us that we would be contacted by their special team handling this situation with this phone in 24hrs, no call has been received. @SamsungMobile should step up and make this right for my wife. We asked for an upgrade to the 23 and were told they couldn't do it.
@ATT is the worst phone service I have ever had. My wife's phone has not been working properly since Thanksgiving after she downloaded a software update from @SamsungMobile for her Galaxy 22. We have done everything both companies have asked us to do and the phone doesn't work.