@NirsalMFB A formal written response confirming corrective actions taken.
I trust in your organizationβs commitment to fairness, transparency, and customer protection, and I hope this matter will be resolved promptly.
Thank you for your anticipated cooperation.
@NirsalMFB I Request the following:
Investigation into the excessive deductions made from my account. Refund or proper reconciliation of the total amount over-deducted. Clarification and updating of my COVID loan records based on the liquidation and conversion request earlier submitted.
@NirsalMFB Despite my compliance, there was no official response or adjustment made to my records.
These deductions have exerted significant financial pressure on me and are not in line with the terms of the loan agreement or the repayment structure communicated to me.
@NirsalMFB I noticed continuous deductions which have now accumulated to the above amount. I was a beneficiary of the COVID Loan Intervention, and I complied with all repayment and documentation requirements. I submitted the liquidation request and conversion application.
@NirsalMFB As required, I had earlier submitted a loan liquidation request and a conversion request, in line with instructions given to me by your office in Maiduguri. However, since submitting these documents, I have not received any acknowledgement, feedback, or correction from your team.
@NirsalMFB Good Morning
COMPLAINT ON OVER-DEDUCTION OF β¦744,000 FROM MY ACCOUNT
I write to formally lodge a complaint regarding excessive deduction of (β¦744,406.02) from my bank account, despite my previous compliance with all directives relating to my COVID-19 Loan.