@Sofology Just had a broken sofa delivered. My living room is covered in polystyrene and my hallway is ruined by a big mark down the wall. And I can’t get through to find out what they are going to do about it. Very poor service
@NatWest_Help@NatWestGroup@financialombuds My father is deaf and unable to communicate with you effectively as I keep telling you. Do you discriminate against all your disabled customers like this or just the hard of hearing? @DeafAction
@NatWest_Help@NatWestGroup@financialombuds Just spent 3 hours in branch trying to get 88yo dad’s bank account unlocked. With ID and power of attorney we still failed. How is he meant to buy food! Disgraceful service. You should be ashamed. Review your processes urgently
@NatWest_Help As I have told you, we have been into branch and phoned your call centres. Both actions have failed to resolve the issue yet you suggest I keep doing it. @financialombuds please can you investigate this dangerous practice that is putting my frail fathers health at risk.
@NatWestGroup@NatWest_Help@financialombuds Apparently @NatWest_Help are unable to help my father access his own money and are happy that he is unable to buy food, medicine or pay his carers. This is diabolical. Please please can somebody help. What do I need to do. This is desperate
@NatWest_Help@NatWestGroup@FT@FinancialTimes@financialombuds Unsafe practices for hard of hearing customers after account is spuriously locked and impossible to unlock. Please investigate. NatWest is putting lives at risk by denying customers access to their own money.
@NatWest_Help@FinancialNews@financialombuds Despite power of attorney and ID and customer in branch NatWest fails to unlock account. Branch staff not empowered to confirm evidence. Ridiculous and dangerous call centre system. My 88yo dad starves whilst NatWest refuse to help