Jumia Uganda Help

Welcome to @JumiaUGHelp, here you get assistance from our customer service team. Need help ordering? Reach us here

[Jumia Uganda Help @JumiaUGHelp]

Something BIG is coming | Get ready to have your mind blown!

[Jumia Uganda Help @JumiaUGHelp]

@Ngabiranowilber @JumiaUganda @JumiaUGHelp
Hello @Ngabiranowilber
Thank you for getting in touch with us
We tried contacting you but unfortunately your number is unreachable
Please DM us an alternative number for further assistance
We await your feedback
Thanks
Racheal

[Jumia Uganda Help @JumiaUGHelp]

@AMGsportsTv @JumiaUG @JumiaUganda Hello @AMGsportsTv
Thank you for reaching out
We truly apologize for the inconveniences this may have caused
Please share with us your order number for further assistance
We await your response
Thanks
Peace

[Jumia Uganda Help @JumiaUGHelp]

@OtamBoniface @JumiaUG Hello @OtamBoniface
Posta Kitgum pickup station is now live. You can proceed and place in your orders
Alternatively you can contact our sales line on 0323 001 380 and we shall glad to assist you
Thanks
Racheal

[Jumia Uganda Help @JumiaUGHelp]

@DoreenMalaika @JumiaUG Our delivery agent will contact you through SMS and a call when item is out for delivery.
In addition, you can easily track the status of your order by clicking here
- https://t.co/Xb1G25wepV
Thanks
Rebecca

[Jumia Uganda Help @JumiaUGHelp]

@DoreenMalaika @JumiaUG @JumiaUGHelp
Hello @DoreenMalaika,
Thank you for shopping with Jumia.
As per our phone conversation, your order 301368757 isn't yet in the country.
The delivery timeline for your order is 10-18 working days.

[Jumia Uganda Help @JumiaUGHelp]

@AineDasha @AineDasha
Hello Derrick
Thank you for reaching out to us again.
We are truly sorry about the App failure encountered you can send the screenshot now
Regards
Salome

[Jumia Uganda Help @JumiaUGHelp]

@ayikoru_g @JumiaUG Hello @ayikoru_g
Unfortunately the sale is not running anymore
Please subscribe to our newsletter with https://t.co/FkTyRnE8z6 to receive the latest information on offers and special deals.
We wish you the best of luck
Thank you for being a Jumia Customer
Racheal

[Jumia Uganda Help @JumiaUGHelp]

@manofcoffe @JumiaUGHelp
Hello @manofcoffe
Thank you for choosing to shop with us
We're truly sorry to hear about this
Please DM us your contact or call our sales line on 0323 001 380 and we shall be happy to assist
We await your response
Racheal

[Klayer @Klayer2]

@JumiaUG @JumiaUGHelp Thank you Jumia

[Jumia Uganda Help @JumiaUGHelp]

@tilyeric @JumiaUG As per our phone conversation, this issue has been forwarded to our dedicated team for further assistance.
You will get feedback within 24 business hours.
We look forward to resolving this
Thanks
Racheal.

[Jumia Uganda Help @JumiaUGHelp]

@tilyeric @JumiaUG @JumiaUGHelp
Hello @tilyeric
Thank you for shopping with us
We're sorry to learn that you feel this way.
Our agent will be contacting you shortly so that your issue can be properly understood
Thanks
Racheal.

[Jumia Uganda Help @JumiaUGHelp]

@m_anying @JumiaUG We will be sending you regular updates on your order via emails and SMS, as soon as your order is ready for pickup.
In addition, you can easily track the status of your order by entering your order number here
- https://t.co/Xb1G25wepV
Thank you for being a Jumia customer.
Mercy

[Jumia Uganda Help @JumiaUGHelp]

@m_anying @JumiaUG Hello @m_anying
We have tried contacting you on your number 0772649642 but no answer
Your item for this order 303815158 is currently in transit to JUMIA-Pickup-Station-MONITOR OFFICES GULU.
Please note that Upcountry orders take 6-7 working days

[Jumia Uganda Help @JumiaUGHelp]

@KwikirizaNova @JumiaUG @IamApass Kindly note that we’re regularly training our delivery associates to be professional and treat each customer with respect.
Thank you
Mercy

[Jumia Uganda Help @JumiaUGHelp]

@KwikirizaNova @JumiaUG @IamApass Hello @KwikirizaNova
We tried contacting you on your number but no answer
We're currently investigating your complaint, as this behavior by our agent is not acceptable.
Please be rest assured that we’re doing everything in our power to ensure this doesn't happen again.

[Jumia Uganda Help @JumiaUGHelp]

@Habyar_Imana @JumiaUG Hello @Habyar_Imana
As per our phone conversation, we apologize for the inconvenience caused
A return process has been initiated for your order 301752578
Thank you for being a Jumia customer
Mercy

[Jumia Uganda Help @JumiaUGHelp]

@BalagadeSam @JumiaUG @JumiaUGHelp
Hello @BalagadeSam
Thank you for reaching out to us
We tried contacting you but did not get a response Kindly check your DM again for a response
Thank you
Mercy

[Jumia Uganda Help @JumiaUGHelp]

@dutchess44 Hello @dutchess44
Thank you for reaching out to us
We sincerely apologize for the inconveniences caused
Please share with us the order number that was cancelled for further follow up on your refund
We look forward to your feedback
Thanks
Mercy

[Jumia Uganda Help @JumiaUGHelp]

@LapaiBrian Hello @LapaiBrian
Thank you for reaching out to us
We sincerely apologize for the inconveniences caused.
We at Jumia are doing everything in our power to ensure fast deliveries to our customers
Please share with us your order number for further assistance
Thanks
Mercy

[Jumia Uganda Help @JumiaUGHelp]

@KiriisaI @JumiaUG @JumiaUGHelp
Hello @Kiriisal
Thank you for flagging this
All prices -initial and current are set by vendors. We are following with our vendors to double check their prices
We appreciate your feedback
Thanks
Racheal.