@SecretaryPete Mr. Secretary. Your office needs to keep up the pressure on the airline carriers for refusing to give refunds to their customers. Especially #Lufthansa who is one of the worst. They make the customer suffer while being stonewalled. Hold them all accountable please.
@Lufthansa_DE Then how come I received a confirmation email from Afzal Hussain and again from Yogesh Joshi after submitting my feedback and neither one mentioned missing documents?
@Lufthansa_DE FB ID 37532869. I have not received a response to my last email reply to your offshore customer service rep I sent on June 7th. I realize they are trained to deny all claims initially and hope the customer goes away. I am not going away. I am entitled to a refund.
@Lufthansa_USA That is not my main claim FB ID and I told the Customer Service rep that in my reply. My first FB ID 37512878. So still you have it wrong. I have nothing to do with 37508088.