So since the 26th March I have been trying to get this issue resolved with @rainSouthAfrica. They have done nothing to assist. They blatantly ignore customers. I have emailed, logged online, and tweeted. No meaningful response. @JunaidZA@MichaelJordaan speed test done again...
@rainSouthAfrica@JunaidZA@MichaelJordaan @DilshaanChetty Don’t believe @rainSouthAfrica. That’s the same line they fed me. “DM us and we will get back to you”. It’s been around 2 week and they have gotten back to me, they just ignore customers.
@rainSouthAfrica@MichaelJordaan@UshirL @DilshaanChetty I DM'd you on the 31st of March and again on the 4th of April. Also logged 3 tickets to your support team on the 25th of March, 7th of April and yesterday the 13th of April. Any other channels you'd like me to send my issue to?
Day 22 of unusable speeds on Rain LTE. Took the router outside with direct line of sight to the tower. Signal stats are good, but speeds still around 0.6Mbps. @rainSouthAfrica@MichaelJordaan@UshirL @DilshaanChetty
Speeds were great (consistently over 10Mbps for over a year) and then overnight dropped to under 1Mbps on the same weekend Rain started offering the throttled all-day uncapped. Co-incidence? @rainSouthAfrica@MichaelJordaan@UshirL @DilshaanChetty