@Southwest why do you allow people to purchase early bird check in and then let that one person “reserve” multiple spaces for their group who did not pay for early bird check in? It’s just common courtesy when it’s billed as first come first served.
@SouthwestAir the mishandling of flight 1314 departing from MSY has been abysmal at best. Yes there was a storm, which ended hours ago. Dozens of planes have landed and departed since. There have been zero updates to passengers and the staff has been rude.