Junie Ho

[Junie Ho @JunieHo1]

As of 10:31 pm I am still not getting a status or update of my PCR test results.
It is another 1.5 hours til @RSMayapada ‘a 2359 dateline.

[Junie Ho @JunieHo1]

@RSMayapada
Hi, I have done a PCR test 18Dec2020 8:45am with the Silver Packafe (H-1) Expected results to come out today until now as of 8:00pm no one is able to give me a status update of my results. I need to know this so I can manage my time and plan my travels.

[Junie Ho @JunieHo1]

@gtahir

[Junie Ho @JunieHo1]

@FirstMediaCares I will answer for you :

Dear First people. We have pass this to technical team. Please wait for progress. Oh wait I forgot to say sorry for the inconvenience.

Sarcasm intended.

[Junie Ho @JunieHo1]

@FirstMediaCares
Please get back to me on the status of my home internet problem. I have been waiting since 2:30pm (my first report to your call centre) but no one has yet to call me to inform me what is wrong.

[Junie Ho @JunieHo1]

@FirstMediaCares You are just not answering my question. Then what is the use of having this Twitter account? All you can say is pass to technical team or whoever. How would I know if this is done? Or just upfront lying!

[Junie Ho @JunieHo1]

@FirstMediaCares Ok and what is your technical support team’s reply?!
I am dealing with a bunch of people who doesn’t know how to give me answers. I need to at least know what is wrong with the area?!

[Junie Ho @JunieHo1]

@FirstMediaCares What is the problem actually? Any why does it takes 8 hours to check? Are you guys even checking? Do not call that number. I have given an updated number, please check your report in your system.

[Junie Ho @JunieHo1]

@FirstMediaCares How long more until it is repaired?

[Junie Ho @JunieHo1]

@FirstMediaCares Speak the truth. Don’t give me some lame excuse.

[Junie Ho @JunieHo1]

@FirstMediaCares My area or my unit? I just spoke to the people at 1500595 they said it is my unit. Now you say my area! Speak to truth!

[Junie Ho @JunieHo1]

@FirstMediaCares May at least know what is the problem?! Please it is consumer’s rights. You guys keep on saying checking. How long does it take to check?! It has been 5 hours!

[Junie Ho @JunieHo1]

@FirstMediaCares @terintan Hey @FirstMediaCares reply my tweet! Why are you ignoring my report on your internet problem at my home.

[Junie Ho @JunieHo1]

@FirstMediaCares
Please follow up on my report number 14786089. Everytime when your team says they will follow up I don’t get a response. Btw, your call center service is terrible.

[Junie Ho @JunieHo1]

@FirstMediaCares Anyone working on this issue?
Why the need to check billing when it is a problem?! Please elaborate more. Thank you.

[Junie Ho @JunieHo1]

@FirstMediaCares
This is not spam. I signed up for twitter because your customer care service is just useless and pointless.
Please do check the internet connection at Senopati area, it has been down since last night. If there is a problem please inform so.

[Junie Ho @JunieHo1]

@FirstMediaCares I have called 4 times before this and all the lights on the modem is stable and the LOS light is not blinking. No telephone number. And please don’t even mention that your team is working on it because if they are working on it the problem will be solved already.

[Junie Ho @JunieHo1]

@FirstMediaCares 10978981

[Junie Ho @JunieHo1]

@FirstMediaCares If you can’t deliver what you say please don’t say you will call and inform. It is totally fine. No one likes to be fooled or with words and no action at all.

[Junie Ho @JunieHo1]

@FirstMediaCares 1097891.
I have been calling since last night and all the all you guys can say is to call me back and inform me on the matter. Until now no one has called. Are you guys really working on it?!