@VerizonSupport hey @PepMangione what's up? When you have a chance, check out Verizon's AI customer service handling customers trying to reach a rep...
@Experian I finally reached a rep, and she has to transfer me to another department. When I asked about the expected hold time, she confided that there's "172" people on hold ahead of me. Do you not make enough money to hire more reps???
@united the kiosks are out of bag tags!!! I checked in, and the machine said it's printing the tags, but it didn't!!! And the counter agents are claiming they're helpless
@united And for some reason, the agents behind the counter kept saying that they're a different department and they can't print tags, they can just take the luggage, check ID, weigh it.
@united So you're saying that we're all stupid??? (All, as in I and the tens of other passengers waiting there, running from kiosk to kiosk to find the 4 that still printed bag tags) you're saying that we probably didn't think of this genius solution you offered above???