@MBonvoyAssist She did contact your team, she also attempted to address it at the location. The concerns were dismissed without even an acknowledgement or apology when she checked out early due to the issues.
She is not someone who complains even with bad service so this had to be very bad!
After hearing some of the details of this story it seems that @MarriottIntl needs to review their policies, particularly around Race. It seems that AAPI isn't welcome in their North America facilities.
Disappointing.
@eeveenara A trick to feel better - drink a lot of water. 😊 during the day every time you start feeling tired just have a small snack like a granola bar or something
@eeveenara Ngl I was really tired when I first read this and wondered why they had a problem with Mirrors...
I hope you got your haunted hotel sorted out. 🤦♂️
@eeveenara I think that people get on the internet and forget that the celebrity (where is my autograph 😉) is a human being.
They forget that just because your chosen profession is entertaining people that does not mean you forfeit the right to basic human decency.
@eeveenara I HATE that. There are a lot of things that I just let go but smoke smell isn't one of then. I will instantly complain about that one. Change rooms, make them swap linen and take out soft items, I even carry vics to sleep 🤣