Justin

[Justin @JustinRusse11]

@Shopify @tobi
Shopify has been holding over $400,000 of my funds for more than six weeks and has now completely stopped payouts, and is telling me the funds won’t be released until May.

These are the same funds required to fulfill orders. When payouts are stopped, fulfillment becomes impossible. That leads to “product not received” chargebacks, which are then used to justify even more restrictions. It’s a closed loop that destroys otherwise viable businesses.

This has frozen fulfillment, damaged customer trust, strained supplier relationships, and put my entire operation on hold. Employees, customers, and partners are all impacted, not because of fraud or bad products, but because operating capital is being withheld.

I’ve provided invoices, inventory proof, fulfillment agreements, timelines, and videos showing orders ready to ship. I’ve complied with every request. None of that has changed the outcome.

At this point, I cannot fulfill orders because Shopify is holding the money required to do so. This is not risk mitigation; it’s an operational shutdown.

Businesses shouldn’t be put in a position where doing the right thing for customers becomes impossible.