Join the movement to transform the Pittsburgh Pirates through community ownership and an AI-powered front office. #RebootThePirates https://t.co/lOrCcqYnmJ
On Tuesday, I had a meeting with the COO of a $500M financial management firm. In 2021, they purchased a very expensive digital experience platform to provide better online service to customers. Somewhat out of fear due to the uncertainty of in person client interactions.
They proceeded to invest $600k in the initial launch with an offshore SI. They are now incurring $50k/mo in support fees to programmers, account managers, architects, etc. just to keep it running. There will never be positive ROI. This is a common story.
Now in 2025, you can hire the worlds best programmer for $20/month.
You don’t need an ROI spreadsheet to do the math on this one.
https://t.co/c29eyDHtAN
I run the most automated org on earth,
thx to the agents I built myself or third parties.
I just saw YC betting it all on "replace humans with AI" ideas.
24 AI agents to automate the entire org:
The best things I learned in 2024 were unexpected.
At @eyemagine we changed our own GTM and delivery functions to be heavily GenAI enabled. This drove down our costs and made happier customers. This was expected.
Unexpectedly - I found out a few things along the way.
1. We started consulting with COO's. Our own transformational story developed into advisory services. It has been fun and exciting to see these transformations come along so easily.
2. I thought there would be friction and worry with outsourcing business functions to GenAI. It's been the complete opposite. It's been a lifeline to companies who have struggled to balance overhead expenses.
3. GenAI got better fast! Code writing and deliverable processing is at least 2x as good as when we started. I expected improvements but not the everyday improvements we are seeing now.
4. I learned there has never a better time to be a startup than right now. GTM and operating expenses that used to cost millions now cost hundreds. I spent most of the past decade working with large enterprises. Taking that expertise augmented with AI to startups has been very rewarding.
I'm doing my early year office hours with friends new and old. Feel free to drop me a line. Would love to catch up.
Excited that @Merkle will be joining forces with China-based #marketingagency, &c! Check out the press release for more on the strategic alignment: https://t.co/HrRiwh03u9
.@dentsuaegis has acquired @HW_inc, a #digitalmarketing agency with deep expertise in #loyaltymarketing. The company's promotions capability will be a new addition to @Merkle Loyalty Solutions. Read more: https://t.co/wkEG0wmt0f