Hilda Zamora

Helping businesses thrive with precision bookkeeping and financial clarity.

[Hilda Zamora @Justinhilly]

Despite providing full documentation and contacting Roblox using the correct email, we’ve only received automated replies telling us to repeat the same process.
We are days away from the 30-day lockout.
Roblox username: seebothside
Please help. We’re real people.
@Roblox @RobloxSupport #RobloxSupport #RobloxHelp

[Hilda Zamora @Justinhilly]

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https://t.co/hO0YLQJbnO

[Hilda Zamora @Justinhilly]

Roblox claims they lead the world in safety… yet when my son lost his account and $ 20,000 worth of virtual assets, their response was: “Let the authorities contact us.” Pressure for safety starts now. #Roblox #ConsumerSafety https://t.co/kZRMS9wOJr

[Hilda Zamora @Justinhilly]

Hi @DavidBaszucki, while it's great to see Roblox advancing features for communication and safety, I hope your team also prioritizes improving support for hacked accounts.

My son’s account (“seebothside”) was compromised and he lost hundreds of dollars worth of assets built over years. Despite submitting full evidence, we’ve only received automated replies. The 30-day recovery window is closing, and there’s been no human review.

Families trust Roblox. Please ensure real support is available for real problems.

#RobloxSupport #AccountRecovery #PlayerSafety

[Hilda Zamora @Justinhilly]

My son’s account “seebothside” was hacked, and despite sending complete documentation, we’ve only gotten automated replies. We are days from the 30-day deadline passing. Please escalate our case to a real person. Roblox username: seebothside #RobloxSupport #AccountRecovery https://t.co/skbZRBT2Rq

[Hilda Zamora @Justinhilly]

@1IDexterI1 @Roblox Thanks for the tip! We’ve been careful not to spam, just followed up every few days with new evidence as the 30-day window gets closer to expiring. It’s just so hard when every reply feels like a copy-paste. Still hoping for a real human soon #RobloxSupport

[Hilda Zamora @Justinhilly]

Despite providing full documentation and contacting Roblox using the correct email, we’ve only received automated replies telling us to repeat the same process.
We are days away from the 30-day lockout.
Roblox username: seebothside
Please help. We’re real people.
@Roblox @RobloxSupport #RobloxSupport #RobloxHelp

[Hilda Zamora @Justinhilly]

@DavidBaszucki

https://t.co/Glb3TYQtgf

[Hilda Zamora @Justinhilly]

My son’s account “seebothside” was hacked, and despite sending complete documentation, we’ve only gotten automated replies. We are days from the 30-day deadline passing.
Please escalate our case to a real person.
Roblox username: seebothside
#RobloxSupport #AccountRecovery #RobloxHelp

[Hilda Zamora @Justinhilly]

My son’s account “seebothside” was hacked, and despite sending complete documentation, we’ve only gotten automated replies. We are days from the 30-day deadline passing.
Please escalate our case to a real person.
Roblox username: seebothside
#RobloxSupport #AccountRecovery #RobloxHelp

[Hilda Zamora @Justinhilly]

@Roblox I've sent a DM with full documentation. Please respond before my 30-day window closes. #RobloxSupport #RobloxHelp

[Hilda Zamora @Justinhilly]

@Roblox If you’ve had a similar experience with Roblox support, please reply or repost this.
Let’s raise awareness and push for real change. 💬
#RobloxSupport #RobloxHelp #RobloxCommunity

[Hilda Zamora @Justinhilly]

My son’s account “seebothside” was hacked, and despite sending complete documentation, we’ve only gotten automated replies. We are days from the 30-day deadline passing.
Please escalate our case to a real person.
Roblox username: seebothside
#RobloxSupport #AccountRecovery #RobloxHelp

[Hilda Zamora @Justinhilly]

Oh no, that’s such a mess. Even when everything seems properly set up, one thing like a deleted email just ruins the whole recovery process. We’re going through something similar, stuck in support limbo even after sending all the proof.
Really hope your sister gets her account back soon.
Has anyone here actually gotten their hacked account restored by Roblox recently?

[Hilda Zamora @Justinhilly]

@Roblox It’s heartbreaking to see a platform trusted by millions of kids ignore real account breaches like this.
We’re not asking for anything special, just real support before it’s too late.
#RobloxSupport #DataSafety #RobloxHelp

[Hilda Zamora @Justinhilly]

@Roblox We’ve done everything right:
✔️ Sent full ownership proof
✔️ Used the original Hotmail email
✔️ Documented login/IP history
✔️ Explained the Gmail hack
Yet we’re told to “start over” again and again.

[Hilda Zamora @Justinhilly]

@Acornthe54th @Roblox Yeah, that’s the scary part, even when you do have an email, the hacker can just change it. We’ve been stuck in that exact loop. Hoping Roblox actually helps before we run out of time. Thanks for chiming in!

[Hilda Zamora @Justinhilly]

@Usherishereyt @Roblox Ugh, that’s awful! I totally feel your pain. We’ve been stuck in this loop too, sending everything they asked for and still getting nowhere. It’s exhausting. Thanks for commenting… I really hope both our cases finally get noticed.

[Hilda Zamora @Justinhilly]

@Roblox @RobIoxHeIp

[Hilda Zamora @Justinhilly]

@Roblox @RobloxSupport
We've submitted full ownership docs using the correct Hotmail email, continue to get this auto-reply loop from your support team. We are days away from losing everything. Pls help us speak to a human.
Roblox username: seebothside
#RobloxSupport #RobloxHelp

[Hilda Zamora @Justinhilly]

@Roblox @RobloxSupport
We've submitted full ownership docs using the correct Hotmail email, continue to get this auto-reply loop from your support team. We are days away from losing everything. Pls help us speak to a human.
Roblox username: seebothside
#RobloxSupport #RobloxHelp