I am requesting that this matter be escalated to the appropriate senior team immediately and that I receive a clear update with a confirmed resolution timeline. Continued delays without communication are not acceptable.
@Momentum_za It is not acceptable for customers to be left in uncertainty for extended periods while their concerns are repeatedly ignored or delayed. When people reach out for support, they expect professionalism, transparency, and timely action โ not silence or endless waiting.
@Momentum_za@Momentum_za
I am calling on Momentum to provide proper communication to affected members. Delays like this create unnecessary financial stress and need to be handled with accountability and urgency.
@Momentum_za I am extremely disappointed with the processing of my request. The request was submitted in early and has now exceeded the expected SLA timeline.