KAP0365

[KAP0365 @KAP03651990]

@greateranglia Surely your driver should have requested it, or you should have live access to your train placements? It’s up to customers on twitter to keep you updated as to how your services are running??

[KAP0365 @KAP03651990]

@greateranglia 1622 late by 3 mins to Wickford. Thanks for not holding the Southminster train. Meaning at 7.5 months pregnant I’ve got to stand on a platform and wait for 45 mins or pay £50 for a taxi. Beyond a joke.

[KAP0365 @KAP03651990]

@greateranglia Second day in a row of piss poor service. Crush at Shenfield a joke, no idea what train is leaving first. Kicked off the BUU LST which then goes back into service and leaves half empty whilst we were all crammed on to one that still sits here. Joke doesn't even cover it.

[KAP0365 @KAP03651990]

@greateranglia Now kicked off at SWF. No info. Trains either direction cancelled. No way to get back to BUU or onwards to London. No one saying a word. Beyond a joke.

[KAP0365 @KAP03651990]

@greateranglia @cowboydillzer And now this train has lost power and it took the guard going to speak to the driver for him to update us...

[KAP0365 @KAP03651990]

@greateranglia @cowboydillzer So that's the 608 and 652 cancelled with no comms or updates on any of your platforms. Nothing is accurate. And now sat on the late running 741 not moving before Wickford with no info. Absolute disgrace. Is it beyond the driver to give us an update?

[KAP0365 @KAP03651990]

@greateranglia Standing in the rain at BUU. No updates on the train at all. Previous train cancelled but no info. @transportgovuk nationalisation going well then!!! Cant wait for fares to go up again in Jan #thieves

[KAP0365 @KAP03651990]

@nxcare Ok, so you’re saying I should have scheduled my being sick session and let you know in advance that I planned to throw up all night?

[KAP0365 @KAP03651990]

@nxcare appalling, fully flexible return due to travel 5pm this evening but have been sick all night, unable to make the journey. Told that I should have let you know 24 hours before if I was going to be ill so no refund. Requested a call back as ‘mgr not available’. Disgusting

[KAP0365 @KAP03651990]

So you took my money, refused to stop the payment even though it hadn’t even cleared, dispute can trying to force me to accept acc credit rather than refund when customer clear that acc wouldn’t be used. So you keep my money for free? @goustocooking so much better @PayPal @mbna

[KAP0365 @KAP03651990]

@HelloFreshUK cancelled order and subscription within 3 hours of payment being made for an order that I wasn’t aware of and hadn’t picked any menu for. Made it clear that I didn’t want subscription

[KAP0365 @KAP03651990]

Refused me a refund even though request made within 4 hours of payment charge and no items even begun to be dispatched. I refused credit as would not use acc again. Chargeback with credit card approved. Now you’re disputing it.

[KAP0365 @KAP03651990]

£30 for a ‘fully flexible ticket’ and 30 mins on hold. No care or common sense from CS. Never ever booking again.

[KAP0365 @KAP03651990]

@greateranglia If I had £1 for every time I'd made a complaint and nothing changed with GA, I'd no longer need to use your appalling service to get to work. Plus can you answer my question... HOW DO WE GET HOME

[KAP0365 @KAP03651990]

@greateranglia absolute joke... Track issues delaying trains to Southend but you can't hold the Wickford to SMinster branch train for 2 mins to allow us to get a connection? Now either wait 50 minutes for the next one or pay £45 for a taxi. And we pay more for tix than most!!!

[KAP0365 @KAP03651990]

From LST

[KAP0365 @KAP03651990]

@greateranglia drunk slightly aggressive irish guy in first carriage 1756 to South minster platform 13.....

[KAP0365 @KAP03651990]

@AdmiralUK Just spoke to someone. Over a week outside of your max claim processing SLA with no end in sight. Still sat in "assessment". Raised a complaint - at least I got an apology this morning. I work in insurance and I have never experienced such poor claims service.

[KAP0365 @KAP03651990]

@AdmiralUK what's going on with your pet claims line? Been waiting for almost a month now for an update and now your phone line just disconnects? Tried on 3 different lines and devices with the same result. Claim ref 57978147