For anyone listening @UPS the apology that it was escalated to the wrong department doesn’t help. We are trying to introduce a product to the EU that helps disabled children and not a single person at UPS will do more than send an AI generated email.
@UPS such a shame. You used to be a great company with great service. As an international shipper, I’ll do anything to avoid your lack of support for transnational businesses. Such poor service you actually harm businesses.