K B Shiv Kumar

Open Source Evangelist, Avid Traveller,
CTO @Yotta

[K B Shiv Kumar @KBShivKumar]

@AmazonHelp Escalation Matrix. Make it public. You don't need my account.

[K B Shiv Kumar @KBShivKumar]

@amazonIN delays an item for a month. Sends delayed intimations. Doesn't deliver. Marks as Delivered. Refuses refund. Chat support is so buggy 6 agents transferred in 15m all repeating same questions. Agents leave the chat even before 2m when you're typing. World class service!

[K B Shiv Kumar @KBShivKumar]

@AmazonHelp Forget the resolution. I'll raise it to the consumer forum. Just tell me the Escalation Matrix. Your silence on this matter is visible publicly.

[K B Shiv Kumar @KBShivKumar]

@AmazonHelp Receiving payment without delivering is an activity of fraud. There is no time bound restriction to raise this. Will take it up as a dispute with my card provider and consumer forum. Again. Main question. Escalation Matrix? You are restricted from providing. Isn't it.

[K B Shiv Kumar @KBShivKumar]

@AmazonHelp No proof of Delivery. Back dated delivery date manipulation. No refund. Obviously time window will be closed when you have back dated delivery. No escalation matrix. What is the escalation matrix.

[K B Shiv Kumar @KBShivKumar]

@AmazonHelp Sent. I still haven't got the Escalation Matrix

[K B Shiv Kumar @KBShivKumar]

@AmazonHelp This is what it opens to. As usual a useless canned link. I've an idea. Let this Twitter thread be a good case study of how Amazon service escalation works.

What is the Escalation Matrix? Please make it public.

[K B Shiv Kumar @KBShivKumar]

@AmazonHelp Link opened to customer service section. I've already escalated there. So infinite loop. Interesting. So many things in learning about customer service. Thank you. @amazonIN

[K B Shiv Kumar @KBShivKumar]

@AmazonHelp I don't have laptop with me. When I do it in the evening you'll say link expired. I dare you to openly mention Amazon escalation policy if you have any. Don't give me a canned useless response. Does Amazon even have one. Mention it here for public.

[K B Shiv Kumar @KBShivKumar]

@AmazonHelp @amazonIN Using it through mobile only

[K B Shiv Kumar @KBShivKumar]

@AmazonHelp @amazonIN Another bug. Do you have anything that works in your grievance redressal module? I keep entering the email and it keeps showing me the same prompt. Awesome.

[K B Shiv Kumar @KBShivKumar]

@amazonIN delays an item for a month. Sends delayed intimations. Doesn't deliver. Marks as Delivered. Refuses refund. Chat support is so buggy 6 agents transferred in 15m all repeating same questions. Agents leave the chat even before 2m when you're typing. World class service!

[K B Shiv Kumar @KBShivKumar]

I’ll be at NVIDIA GTC 2026 this year. If you’re at GTC too, catch me there, would love to connect and talk all things AI and compute.

Booth no - 1035

#NvidiaGTC #ArtificialIntelligence #Compute #Innovation #Yotta @YottaInfra

[Yotta Data Services Private Limited @YottaInfra]

We don’t fall for hype.
We fall for AI that scales on sovereign infrastructure 🇮🇳
This #ValentinesDay, we’re celebrating the perfect match — AI + Indian infrastructure at national scale.

Meet us at India AI Impact Summit 2026
Hall 2 | Booth 2.5A | Bharat Mandapam

#Yotta

[K B Shiv Kumar @KBShivKumar]

@Matt_Pinner 511108

[K B Shiv Kumar @KBShivKumar]

@Raguachar @TopDriverIndia Thanks for the offer. Looking at the video... No, thanks.

[K B Shiv Kumar @KBShivKumar]

@Raguachar @TopDriverIndia Good observation. "Practice what you preach" = 0

[K B Shiv Kumar @KBShivKumar]

Well done @indSupremeCourt! Much needed action on stray dogs. Don't get cowed down by protesters. Long needed judgement!
#SupremeCourt #straydogsmenace #straydogsfreeindia

[K B Shiv Kumar @KBShivKumar]

@ThePlacardGuy As a South Indian born and brought up in Delhi. All I can say is Delhi rocks. It is truly Cosmopolitan. Probably the most Cosmopolitan city in the whole country.