@lufthansa@lufthansa the only thing that you seem to be able to do for your customers is to appreciate their patience. I think that over two weeks of time to come up with a response to a customer service feedback is unacceptable #verydisappointed#lufthansa
I have always thought that @lufthansa is a fairly reliable airline: had a roundtrip reservation Dubail - Frankfurt - Helsinki, out of the four flights they managed to operate one, all other were cancelled/rebooked/downgraded. Pretty unbelievable.
@lufthansa This saga continues, and I'm still waiting for a response from @lufthansa customer service. One feedback left over two weeks ago, another one slightly over a week ago. No responses whatsoever #lufthansa#disappointed
@lufthansa@lufthansa - you know what was the funniest thing: Lufthansa actually sent me a voucher for 7 euros over email this morning. They thanked me for my patience as well. Didn't even buy me a cappucino at CDG when I was rerouted. #slapintheface#Lufthansa
@lufthansa@lufthansa - can you tell me what would be the appropriate processing time for a case like this? Do you think more than a week of complete radiosilence is acceptable? I don't. #Lufthansa
@lufthansa@lufthansa - funny you should recommend that. I already have, multiple times, the first one more than a week ago. No responses. Maybe you should consider replying to the feedback you get.
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