KC Maloney

#AscendEX Support Representative
#Sports

[KC Maloney @KCdeportes]

@redefiguy @redefiguy Thanks for raising your concern. If you’ve previously submitted an official complaint, kindly reach out to me via Dm to escalate your issue.

[KC Maloney @KCdeportes]

@YYeong73820 @YYeong73820 Recovery process for funds are already put in place before the insolvency announcement. We understand this isn’t easy for users. If you were able to confirm your balance before the total shutdown, Kindly forward me a DM to report your case and register for refund.

[KC Maloney @KCdeportes]

@Emonena17 @Emonena17 Recovery process for affected users have already been put in place. If you confirm the amount you had on your account, your case will be registered and processed. Kindly forward a DM to report your case.

[KC Maloney @KCdeportes]

@raphaelajoku @raphaelajoku An insolvency warning was served before the shutdown, where users were asked to login and confirm their balances. We do understand that users are affected by this decision. Recovery process for users’ funds are already put in place. Kindly forward a DM to report.

[KC Maloney @KCdeportes]

@StillNakedWhale @StillNakedWhale The exchange is aware of the pending withdrawal situations, and are working tirelessly to ensure users have a seamless experience withdrawing their funds. If you’ve officially submitted a complaint before now, please forward me a DM to further address your issue.

[KC Maloney @KCdeportes]

@RikoAris54784 @AJ_lto @RikoAris54784 The latter is far from facts. The team has been working tirelessly to ensure seamless withdrawals for users. Some which had had to be manually reset or sent.

[KC Maloney @KCdeportes]

@criveroib @criveroib Hola, el equipo está al tanto de los problemas con los retiros y ha estado trabajando incansablemente para garantizar que los usuarios puedan retirar sus fondos sin inconvenientes. Si aún no tiene un ID de ticket, envíeme un mensaje directo y lo escalaré con el equipo.

[KC Maloney @KCdeportes]

@AJ_lto @AJ_lto Have you previously submitted an official complaint with our support team? Kindly reach out to me via DM to escalate the issue with the team. Thanks. -KC

[KC Maloney @KCdeportes]

@MumubitOfficial @MumubitOfficial Your Ticket #226046 has been reviewed. The team acknowledges your complaint about your inability to withdraw MCTP tokens which should be done before the deadline date of July 22nd. Please send me a Direct Message privately to further address the issue.

[KC Maloney @KCdeportes]

@MumubitOfficial Please forward this ticket ID and UID to my DM. I’ll escalate this with the team and give a feedback in the DM.

[KC Maloney @KCdeportes]

@Nayadema2 @Nayadema2 We apologize for the inconvenience. The team is aware of pending withdrawal cases and are working on making sure you have a seamless withdrawal. Kindly send me a DM to escalate your issue with the team. Thanks.

[KC Maloney @KCdeportes]

@lornavarro22 @lornavarro22 I previously mentioned reaching out in my DM to help escalate this issue with the Team. We are well aware of the ongoing pending withdrawals and have been manually working on seamless withdrawals for users. There are delays but you’ll get your withdrawal. Please DM

[KC Maloney @KCdeportes]

@hagege27179 @hagege27179 Have you previously submitted a complaint to the team? Kindly send me a DM to escalate your issue. Thanks

[KC Maloney @KCdeportes]

@Rafikalamji @Rafikalamji Have you previously submitted an official complaint concerning this ? Kindly send me a DM to escalate your issue with the team and assist you further. Thanks.

[KC Maloney @KCdeportes]

@WillToBe1 @WillToBe1 Hello Aurel,
Thanks for raising your concern. We acknowledge your query. The team is currently working tirelessly on making sure you have a seamless experience with withdrawals. Kindly send me a DM with your ticket ID and UID to escalate your issue with the team.

[KC Maloney @KCdeportes]

@BoerDe40432 @BoerDe40432 Thanks for raising your concern. The team is working tireless to ensure you have seamless withdrawals. Kindly send me a DM with your ticket IDs and UID to escalate your issue with the team. Thanks.

[KC Maloney @KCdeportes]

@sbOvCtzLzUgHm8u @sbOvCtzLzUgHm8u Apologies for the inconveniences caused. The team is working tireless to ensure seamless withdrawals for our users. If you have previously submitted a complaint, kindly send me a DM with details to escalate your issue with the team. Thanks.

[KC Maloney @KCdeportes]

@ParallelWds @ParallelWds We’re sorry to hear that you’ve had an unsolved issue for 2 years. Please forward me a DM with your Ticket id and UID to escalate your issue with the Team.

[KC Maloney @KCdeportes]

@NavjotKuma16572 Have you submitted an official complaint concerning this before now ? Kindly forward me a DM to escalate your issue with the team. Thanks