@Humana however without authorization, claims are not being covered,
So please help me help our clients who are seeking the treatment IMPERATIVE to their survival #mentalhealth
@Humana i was just recently informed, that the coverage that was denied in the last 3 months of 2020, no longer requires authorization, resulting in referrals being denied for lack of necessity-
@Humana I have personally worked night and day to accommodate our service members, and their families to ensure mental health coverage, that per their policies with Humana should be covered.
We continue to get the run around & bounced around
@humana id like to speak with whom ever is responsible for your policy & procedures as it pertains to the eastern region, for mental health coverage.
@humana after advocating for over 200. Clients and being put in limbo, with misscommunications , & very unreliable information , we are now told , this is not the case
@Humana we submitted over 200 referral requests, back dated for coverage to approve therapy coverage for a procedure code of 90837, supposedly not covered for prime policy holders without referral
@Humana .. while in the midst of a global pandemic, families (military families) were denied coverage for mental health services right before the holidays & bullied into back paying