Employees who feel good about coming to work are more likely to treat customers well - meaning better business outcomes for everyone involved. Your employees are your front line in delivering outstanding customer experiences, but they can't do it alone. https://t.co/0avEEuPWI6
The People or Human Experience (Px/Hx) is the combination of the customer experience (Cx) with the employee experience (Ex). In this equation, if the company nails both experiences, it will create a great human experience overall. https://t.co/0avEEuxNtY
@D_Shephard@SocialMediaOrg Our social media graveyard is one measurement of our success. Further defining social business for our organization. See, we are not alone.