Netflix has 260 million subscribers. Netflix is betting that 250 million of them never open the settings menu.
One guy did. He worked Netflix customer support for 3 years. Handled 15,000 complaints. He told me something that should change the way you watch tonight:
"Every single complaint I got for 3 years was caused by the same 10 settings. Not bugs. Not content. Settings."
"'Why is my picture blurry?' Because Netflix set your streaming quality to Auto which doesn't mean best quality. It means lowest quality Netflix can get away with before you notice."
"'Why are my recommendations terrible?' Because 3 people are watching on your profile and the algorithm thinks you're one person who loves true crime, kids cartoons, and Korean dramas at the same time."
"'Why does every movie look like a soap opera?' Because a motion smoothing setting you've never seen is turned on making a $200 million film look like it was shot on a phone."
"'Why do I scroll for 45 minutes and give up?' Because autoplay previews are feeding the algorithm false data every single time you pause on a thumbnail. Netflix thinks you're interested. You were just reading the description. Now your homepage is full of content you'd never watch because you accidentally trained the algorithm to recommend it."
"'Why can't I find anything good?' Because your content maturity rating is set to a default that hides 40% of the library. Shows and movies that exist on your account right now that you're paying for right now are invisible to you because of one setting you've never checked."
"I spent 3 years answering the same 10 complaints. Every single time the fix was the same: 'Let me walk you through your settings.' Every single time the customer said the same thing: 'Why didn't Netflix tell me this?'"
"Because Netflix makes more money when you scroll. Not when you find something."
Here are 10 Netflix settings that are ruining your experience right now and exactly how to fix each one in under 5 minutes:
🧵
Dylan Cease has extended his scoreless innings streak on the road to 42.0, passing Orel Hershiser (41.0 in 1988) for the longest streak in a single season since at least 1920.
#BlueJays50