Ken Hutcheson

Growth: that’s my industry. Father, Husband, Runner, and President of @uslawns

[Ken Hutcheson @KLHOrl]

Narrow your focus, expand results.

[Ken Hutcheson @KLHOrl]

It's been a highly productive week at U.S. Lawns! We started off with a bang by sharing "The Power of the Network" with our two newest franchisees during our week-long New Franchise Training class. We're excited to see what the rest of the week has in store for us! #USLawns

[Ken Hutcheson @KLHOrl]

Running a marathon is a journey on its own, running a marathon on the day and at the location of a national tragedy is a profound experience that leaves a lasting impact. April 13th, 2013, a day we will never forget. #BostonStrong

[Ken Hutcheson @KLHOrl]

#honesty #kindness #transparency

[Ken Hutcheson @KLHOrl]

Our account managers play a vital role in the success of each of our U.S. Lawns territories. We wrapped up a 2 day account manager bootcamp last week designed to empower & equip attendees to be the best in our industry. #training #accountmanagers #franchising #StriveForGreatness

[Ken Hutcheson @KLHOrl]

Our economic environment is ready for us to get back to our roots & sell value, not price. Opportunities come from revenue; good things come from profit. It’s time to take more control of our destiny by being bold enough to embrace accountability and exercise discipline #value

[Ken Hutcheson @KLHOrl]

What real service looks like #sincerity #integrity #honesty

[Ken Hutcheson @KLHOrl]

The numbers don't lie, it's no secret that keeping customers happy is your biggest asset as a business. If you're not yet sold on the idea, consider that a 2% increase in customer retention has the same effect as decreasing costs by 10%. #CustomerService #customerretention

[Ken Hutcheson @KLHOrl]

When employees (and in our case franchisees) don’t understand why changes are happening, it can be a hinderance to driving ownership and commitment and can even result in resistance or push back. #ownership #change https://t.co/8uAncnUyvg

[Ken Hutcheson @KLHOrl]

Join me in welcoming Eric & Nicole Knaub, our newest franchisees from Murfreesboro, TN and Keenan Porter, a general manager from Mobile, AL. I spent a morning with these three during new franchisee training walking them through our brand DNA and sharing the U.S. Lawns story.

[Ken Hutcheson @KLHOrl]

Almost 90% of consumers said they read reviews for local businesses. In other words, if you're not investing efforts into online reputation management, then you are missing out on having control of the first impression your business has. #customerfeedback #onlinereviews #feedback

[Ken Hutcheson @KLHOrl]

From environmentally conscious to cost-effective, we pride ourselves in equipping our franchisees with the inspiration and resources to offer new solutions in every region.
https://t.co/1uASS0lDVb

[Ken Hutcheson @KLHOrl]

Sharing a business can do much to strengthen familial bonds. But passing a family business from one generation to the next can be a complicated process for various reasons. https://t.co/1uASS0lDVb

[Ken Hutcheson @KLHOrl]

Do your homework. Study your consumer in detail. Businesses who ignore research are as dangerous as generals who ignore the signs of the enemy. #MotivationalMonday #consumerresearch #businesstips

[Ken Hutcheson @KLHOrl]

There's no value in stifling differences of opinion or brushing problems under the table — or even ignoring them altogether. Refusing to meet workplace conflicts head-on and with patience is a quick way to sour the tone and trustworthiness of your workplace. #conflictresolution

[Ken Hutcheson @KLHOrl]

“Conflict is neither good nor bad. Properly managed, it is absolutely vital.” #conflictresolution #ConflictManagement
https://t.co/ptufXS6VHS

[Ken Hutcheson @KLHOrl]

Presidents Day is unique among American holidays in providing the opportunity to remember & appreciate 2 remarkable men, pivotal in our nation's history. George Washington and Abraham Lincoln's insights are as timeless & relevant today as they were in their times. #presidentsday

[Ken Hutcheson @KLHOrl]

Entrepreneurs don't realize the same 80/20 principle – the adage that 20 percent of customers equal 80 percent of sales – applies to every dimension of business. #8020rule #focusonwhatworks