Khelia Alu

⚡️Writer. Traveler. Creative Junkie. Movie Lover. And it's pronounced Kee-la⚡️

[Khelia Alu @KLlis]

@KLM I’ve already shared these multiple times via DM but I just sent them again.

[Khelia Alu @KLlis]

@KLM_US @KLM (2 of 2) saying “Thank you - when will you be sending the remaining amount from BOTH claims?” Of course, no response. So I’m asking again publicly, when will you send the rest of my compensation?? #lostluggage #klm

[Khelia Alu @KLlis]

@KLM and you’re telling me to basically “eff off” and deal with the fact that a multi-million dollar organization is too cheap and dishonorable to take accountability for their own mistake???

You HAVE to know this sounds unbelievable.

[Khelia Alu @KLlis]

@KLM_US @KLM (1 of 2) I’ve submitted two claims for compensation due to my luggage being lost for 2 months. Both claims equate to well over $2,000. I got an email addressing ONE of the claims saying I’d get $200. I responded to the email with a

#klmlostluggage #klm

[Khelia Alu @KLlis]

@DaviCrimmins Great Expectations

[Khelia Alu @KLlis]

@KLM @KLM_US I’ve been waiting on two reimbursement claims since July 24th. This is unbelievable. Is there a status update??? #KLM #lostluggage

[Khelia Alu @KLlis]

@KLM I’ve been waiting on two reimbursement claims since July 24th. This is unbelievable. Is there a status update?

[Khelia Alu @KLlis]

@ljh_animalloopy @mclaffertyevan @AKCM30510837 @KLM THAT’S. APPALLING. I’ve never worked in debt collection but running after @KLM_US @KLM for $$ compensation sure feels like it.

[Khelia Alu @KLlis]

@AKCM30510837 @KLM Same. It’s been almost 2 months that I’ve been waiting on my compensation. I won’t get a response unless I publicly tweet them (forget DMs) which is disgusting bc that tells you they’re only worried about optics vs doing the right thing.

[Khelia Alu @KLlis]

@KLM_US @KLM my luggage was lost 6 weeks and I’ve DM’d you twice about my compensation. Are you ever going to respond about reimbursing me??

[Khelia Alu @KLlis]

@minareadss That’s hot but a UTI will most def be joining the party after the 5th round.

[Khelia Alu @KLlis]

@mclaffertyevan @GirlDoes8 @KLM @KLM get a scanner, start scanning bags and putting them on planes back to their rightful owners!!! It’s horrifying seeing pics of deserted luggage just sitting in piles in empty warehouses. They’re not communicating anything so we have NO idea what’s going on

[Khelia Alu @KLlis]

@mclaffertyevan @GirlDoes8 @KLM I’m also wary of the “lost bag reimbursement.” If they deign to pay up to $1300 for a lost bag, will they stop looking?? There are so many memories and special items in our luggage that “cutting a check” won’t even begin to replace. I’m sick over it.

[Khelia Alu @KLlis]

@GirlDoes8 @KLM @BBCWorld @cnni I’m speechless over the same thing. Mishandling customers belongings that we’ve entrusted to their care then simply shrugging their shoulders and expecting us to accept it, not put up a fight…I don’t understand how no one has started slapping them w penalties, fines…@cnni

[Khelia Alu @KLlis]

It’s awful. There’s no rhyme or reason to how @KLM has misplaced hundreds of thousands of bags.

[Khelia Alu @KLlis]

@Deborah_utv @KLM Hamburg!

[Khelia Alu @KLlis]

@KLM employees go on strike & they refer to it as “crowd levels.” This is wrong and I’m at a loss on what to do. #KLM Why can’t you find an efficient way to return what belongs to us??? If u need help, can’t handle the volume, TAP OUT and hand the reins over to someone who does.

[Khelia Alu @KLlis]

@KLM lost my luggage & I tried to find it yesterday at @HamburgAirport. It was rlly sad. Children’s bags, car seats, strollers & thousands of suitcase just…lost. Ppl from all over the world are missing their belongings with no idea if they’ll ever get them back 💔

[Khelia Alu @KLlis]

@mclaffertyevan @GirlDoes8 @KLM It’s truly awful. Going on day 15 for me and still no answers, no updates, no luggage, no help. However I still get the same detached responses: “I regret hearing this,” “I’ve sent a msg to the local station”, “Rest assured I will proactively update you”