IT @ KPU

This is the official Twitter of the IT ServiceDesk at Kwantlen Polytechnic University.

[IT @ KPU @KPUIT]

@emmaairene Nope! https://t.co/CwN7sJiaEB is accessible for both on-site and off-site connections. Same goes for the trades, continue, and community Moodle sites.

[Microsoft 365 Status @MSFT365Status]

We're investigating access issues with Microsoft 365 Online apps and the Teams admin center. Further information can be found under OO544150 within the Microsoft 365 admin center.

[IT @ KPU @KPUIT]

Microsoft 365 Service degradation - Some users may be unable to view or access Microsoft 365 apps or services.
Start time: Thursday, April 20, 2023, at 12:38 AM UTC
Investigation on going.
Microsoft has provided no eta for restoration.
#O365 #Microsoft365

[IT @ KPU @KPUIT]

@SiebenVictoria Both sites are up right now. Use the OSS and Course Website tiles on https://t.co/rEcjnTfNFi to ensure you're going to the right page. If you're still having issues, call us at 604-599-2116, we can help you reset your password.

[IT @ KPU @KPUIT]

It's back baby. Moodle that is. #KPU #systemstatus

[IT @ KPU @KPUIT]

@ValVez11 The techs say we are back up and stable. Let's hope we stay that way! Good luck out there!

[IT @ KPU @KPUIT]

@ValVez11 Will update as soon as things come back up. :\

[IT @ KPU @KPUIT]

Moodle is currently down. Investigating. #KPU

[IT @ KPU @KPUIT]

O365 still not fully functional. Microsoft says there are two outstanding issues.
1. Some users may experience degraded performance while accessing Microsoft 365 services
2. Some users are unable to connect to Exchange ActiveSync on their mobile devices
#Kwantlen #KPU

[IT @ KPU @KPUIT]

Microsoft has issued a downtime status update informing all Office 365 users of an issue affecting access to many of their services. At this time users may experience loss of connection or inability to access certain programs in the Office 365 suite. #Kwantlen #KPU #studentemail

[IT @ KPU @KPUIT]

@avantguardian Hi Dorothy, Sorry for the delayed reply. Yes, it was indeed system-wide. The good news is that we have been working to remove the cause of this sort of error and we think we may have finally got it cornered.

[IT @ KPU @KPUIT]

@avantguardian Moodle is encountering intermittent database issues today, affecting the entire system. The folks at @KPULearnTech are on the case.

[IT @ KPU @KPUIT]

Wow. Ticket totals for the last 30 days #SemesterStart @KPUIT That is what you call drinking from the firehose!

[IT @ KPU @KPUIT]

@gillmoga29 HI Maninder. Please go to https://t.co/DyrySSZupx and log a ticket in our Student portal so we can investigate properly. Include the course name so we can look at that course specifically. Thanks!

[IT @ KPU @KPUIT]

The IT Servicedesk @ KPU fielded 400 calls/emails yesterday. That's a new high watermark. Phew! Semester starts are crazy! Welcome to Fall 2020 everyone. 🙂

[IT @ KPU @KPUIT]

@natblue8 please reach out to the IT Servicedesk team to take a look at this. [email protected] :)

[IT @ KPU @KPUIT]

Looks like KPU Moodle is back up. #optimism?

[IT @ KPU @KPUIT]

@natblue8 Links from within a course or just trying to get into the courses themselves?

[IT @ KPU @KPUIT]

@HrittikMehta Your Info 1113 course is not set to visible. Contact your instructor.

[IT @ KPU @KPUIT]

KPU Moodle environment Crash - 9:55am. Database connection error. Technicians are investigating.

[IT @ KPU @KPUIT]

Hey KPU Students. If you look for your courses and they don't appear in Moodle, email your instructor to check if they have made it visible. Do that before you call us at the SD. #hiddencourses