@star_orm I have requested multiple times via email, X, and customer support for a senior/authorized officer to contact me and explain, but no one has contacted me.
Please have a senior team member speak with me and provide the exact policy clause, calculation, and formal rejection letter.
@star_orm@starhealth_ins documents were submitted on 23 July for claim, but the app still shows "No document found." Kindly update the status.
Claim No:- CIR/2027/700017/0464626
@star_orm Can any senior/authorized team member please explain why this claim has been rejected and provide the formal rejection letter with the exact policy clause and calculation relied upon?
I am only asking for a clear, factual and policy-based justification for the decision.
@star_orm Please provide a clear, written rejections letter strictly based on the policy terms and conditions.
I request you not to frustrate me further with repeated delays or changing/incorrect reasons. Please provide one final, factual and policy-based explanation for the decision.
@StarHealthIns Again, no response and no update from your team. Despite repeated follow-ups and assurances, my claim remains unresolved.
How much longer do I have to wait for a clear, written, policy-based resolution?
Claim number:-CIR/2027/700017/0464626/2
@StarHealthIns Again, no response and no update from your team. Despite repeated follow-ups and assurances, my claim remains unresolved.
How much longer do I have to wait for a clear, written, policy-based resolution?
Claim number:-CIR/2027/700017/0464626/2
@StarHealthIns Again, no response and no update from your team. Despite repeated follow-ups and assurances, my claim remains unresolved.
How much longer do I have to wait for a clear, written, policy-based resolution?
Claim number:-CIR/2027/700017/0464626/2
@StarHealthIns Again, no response and no update from your team. Despite repeated follow-ups and assurances, my claim remains unresolved.
How much longer do I have to wait for a clear, written, policy-based resolution?
Claim number:-CIR/2027/700017/0464626/2
@StarHealthIns Again, no response and no update from your team. Despite repeated follow-ups and assurances, my claim remains unresolved.
How much longer do I have to wait for a clear, written, policy-based resolution?
Claim number:-CIR/2027/700017/0464626/2
@StarHealthIns Again, no response and no update from your team. Despite repeated follow-ups and assurances, my claim remains unresolved.
How much longer do I have to wait for a clear, written, policy-based resolution?
Claim number:-CIR/2027/700017/0464626/2
@StarHealthIns Again, no response and no update from your team. Despite repeated follow-ups and assurances, my claim remains unresolved.
How much longer do I have to wait for a clear, written, policy-based resolution?
Claim number:-CIR/2027/700017/0464626/2
@star_orm Again, no response and no update from your team. Despite repeated follow-ups and assurances, my claim remains unresolved.
How much longer do I have to wait for a clear, written, policy-based resolution?
@star_orm@StarHealthIns No reply yet. My repeated requests are being ignored despite multiple follow-ups and assurances from your team. How long am I expected to wait for a clear, written resolution?
Please have a senior officer intervene and resolve this matter urgently.
@star_orm Can any senior/authorized team member please explain the reason for this prolonged delay? Despite repeated follow-ups and assurances, I am still waiting for a clear, written, policy-based resolution.
Please have a senior officer to resolve this matter.
@star_orm As per the policy terms and conditions under Inclusion 19, my claim/reimbursement falls within the covered limit. Please provide the calculation and policy basis showing how you concluded that the maximum amount has already been paid.
No communication why??
@star_orm As per the policy terms and conditions under Inclusion 19, my claim/reimbursement falls within the covered limit. Please provide the calculation and policy basis showing how you concluded that the maximum amount has already been paid.
@star_orm It has been 8 days since your last reply and 17 days in total, yet I have received no update and no one from your team has contacted me as assured.
Why is there still a delay?
@star_orm@StarHealthIns I have still not received any update regarding my claim. The documents were submitted on 23 July, yet the app continues to show "No document found."
Kindly provide the current claim status at the earliest.
@star_orm I submitted the documents on 23 July and how you settled the claim on 26 jun.
Please check both are different time periods claims.
CIR/2027/700017/464626/1 settled.
Now remaining reimbursement claim documents submitted on 23th july.