@AmericanAir We then find a rental car company, pay $1200 to get back to Chicago and American refuses to refund anything. What a tremendous disappointment. After telling this story to several other people, it turns out that they also have had similar issues with American.
@AmericanAir . They refuse to put us up in a hotel. They claim they have no other flights from any other airports in the area. They transfer me to their rental car company which who states they have no cars that we can take from New York to Chicago.